King Living

Really terrible shopping experience. I purchased 3 items, but 2 of them have issues. This is the first time, and last time shopping from Kings.

Looks good, but value, quality and after sales support are terrible. UPDATED following King response/second failed repair below. Take note - they only got in touch about repairs after i wrote this review, and offered to pay me to delete the review rather than fix the problem. Spend your dollars elsewhere.I've ordered two pieces from King, a bed and a reclining sofa. Both have had warranty issues and after 3 months of chasing to get a response, i am still waiting on a fix.Bed - after waiting months for a bed because lights werent available, the lights provided flickered and we had to wait for a replacement. Now the charge table wont stop blinking. After raising this with King in June 2022, they sent a replacement table and this did not fix the issue. The King attendee diagnosed it as an issue with the bed frame. That was in July 2022. Despite logging a ticket online, calling the support line and visiting a store, nobody at King will tell me what to do next. Apparently their warehouse wont tell them whether parts are available... at time of writing it's been 3 months!Sofa - the recliner mysteriously started reclining on its own, and King sent some staff to replace 'fuse boxes' - however when the staff arrived they mentioned the switches are impacted by humidity, which means if it rains the lounges can move on their own. This is a problem if you have small children who can get their fingers caught in the mechanism, or older people who might have a fall when trying to get in/out when the mechanism starts of its own accord.Bottom line, dont buy if it has electronics/moving parts - you will be disappointed/at risk.King has asked i contact a dedicated customer email for this - but i have contacted them via email and other methods previously on:25 June3 August18 August15 September29 September (phone)8 October (store)18 October (support ticket).12 November: i have received a response from King stating it is still an additional 4 week wait for parts despite this being logged with the 'spare parts department' some months ago.7 December technician visit, swapping a part over in 5 minutes. Worth nearly 6 months of chasing?8 January 2023 bedside table part flickering again. These people are not committed to quality.

Posting on behalf of my wife after an appalling experience today at the castle hill store. We went to king living as we are fans of the brand looking for a specific type of bed. The female floor attendant was absolutely terrible, providing no insight, unhelpful, cold, asked no questions, and in general would not provide the information we needed. When my wife (who is 7 months pregnant) asked for a price and information to take away, she was told ‘giving you the price is pointless as it changes’.I left to go and browse some other items, only to find out that the store manager Troy (who in a prior experience I was led to believe was a good person) dismissed my wife saying ‘don’t worry about them, they are a waste of time’We aren’t a waste of time you fool. We bought a king bed from his store a couple of years ago, and had already finalised a sale for a mattress and a Dyson appliance that day.I am a head of sales for another business, and can assure you this team of arrogant, poorly trained and rude people are costing this franchise money hand over fist. We finalised the sale with another business downstairs and will not be returning.Wake up to yourself mate, you’re kidding yourself!Buyer beware!

This is our first luxury couch we’ve purchased so I was concerned that the process would be complicated, awkward and and frankly overpriced . To my surprised I was extremely happy with the the whole process. The team were great to deal with even though with their sale the store was buzzing with people asking a million questions pulling them sideways . Our representative was able to keep his cool dealing with us and others without losing focus on our needs .We felt so comfortable that quality we were investing in would be a wise choice . We were happy to pay the deposit and wait the time for delivery which to our surprise was sooner than expected .The installation team were very professional and knowledgeable of the products and assembly was extremely high quality.We are very happy with our choice and happy to recommend them for others to use .

Buyer Beware: Worst customer service. Attempted" a delivery

Fantastic service and extremely helpful sales assistant named Zeinab couldn’t have made the process of ordering a whole new living room simpler or provided a better experience.Highly recommended King! And as for anyone who rates this place a one star, it’s completely unreasonable and dishonest!Half these people have had discounts to their complaints and still rate the retailer one star! How is that fair?

18/06 and 19/06After worst experience last week , this weekend we visited Northmead showroom…18/06 , Northmead- Shannon was really helpful and we received all the information to make our mind to buy king living furniture.. really good customer service19/06 today - We visited castle hill shopping Center and when we were passing king living show room , my wife thought to go and have a look the sofa we really like.We met Troy and he was absolutely a super hero. Made my day with giving us so much more information and his experience is second to noneThanks Troy and Shannon for being really helpful and we have decided to buy the furniture we really like.One sept close to making the depositWe will place the order through Troy @ castle hill as it’s closer to where we live.*********************************************************Worst experienceWorst sales peopleStaff hate customersManagement will need to take a quick decision on staff in the castle hill showroom , unless for sure company will go bankruptWe went to shop and really liked a sofa set and we were thinking of buying it …. But unfortunately sales girls didn’t wanted to sell it to us ..

We received amazing service from Troy at the Castle Hill store. He went above and beyond to make sure we get the right product for our space. Thank you, we appreciate your time and assistance.

Very bad after sales serviceI guess they only want your money and customer dose not matter after that.

My husband and I had a wonderful experience with a lovely sales rep named Marcia. She was very warm and extremely knowledgeable of the store and the products offered. My husband and I were on the fence about a coffee table, however Marcia took my details to email me later to let us know that it was on sale! Fantastic customer service experience. Would highly recommend Marcia!