H&R Block

This particular office is horrendous with their customer service. They come across as highly incompetent, dishonest and unprofessional.If your tax return is the slightest bit complicated, and one where they have to calculate what 1.35+0.65 is, as opposed to the usual churning out of the standard calculation of 1+1, you will run into all sorts of problems, as it appears to be too difficult for them to handle.My suggestion is go to the local accountant located in your nearest strip of street shops, that should have retired 10 years ago. Best bet is that they are still around because they know what they are doing and are good at it.However, if you are still insistent on using H&R Block, since they are the McDonalds of the accounting world, I am sure you can find another close office that would be at least 40% more competent than the tax agents at this office.Learn from my mistake and abort any mission to engage them and to part with your hard earned money.

Great service, and well delivered professional service. Silvana is very knowledgeable on all tax matters and could not ask for a better service and advice.

Waited for over an hour for my appointment, with no-one informing me they were running behind, watching other people who arrived after me have their returns processed.Very disappointed.Turned out they couldn't help me anyway, despite my trying to ask in advance when I phoned to book the appointment.

Although I have a very basic tax return my accountant at H&R Block was very afficient and asked questions that may up my claims. Very happy with my experience

Fantastic service went to get my Taxes done, the staff were all exceptional and very knowledgeable. They really knew what they were doing, couldn't recommened them enough

worst experience in my life , Very unprofessional, waited ages to get attended to, they can't even understand English, and was overcharged for simple TAX return , silvana couldn't understand a word i said,

My first time doing my taxes, I had no idea what I was doing. Shehnaaz Manji helped guide me.She was very generous, kind and present, and spoke perfect English.I recommend you to book her as your accountant.

One of the best experiences of my life. The professionalism from all the accountants was outstanding.They review your tax return as if it was their own with such care and passion that you feel part of the H&R Block.Everything charge and expense was explained thoroughly.Would highly recommend

We recently moved to Australia and had never had to deal with doing personal tax before. We also had added complexity of owning rental property overseas which made it a bit more daunting for us. Silvana was very thorough, fast and professional and got us everything due to us. We will definitely be using their services again next year! Thank you

Extremely happy with the service at H&R block. The accountant was very professional and efficient. Would highly recommend the team at Greensborough!