Re-define Real Estate

Excellent service especially agent Helena, she is so passionate and committed to what she does and her professionalism towards her works has been truly precious. I’m so glad to have her as my property manager.

The worst Realestate agency ever!Warning! Stay away.We rented property with different agency 15 months ago but later that agency moved our rental property to ReDefine agency.We had signed a contract to rent on monthly basis but when the market changed agency started pressing us to sign a permanent contract for 6 to 12 months. As we were looking to buy our own property we signed a contract on monthly basis. But it was not convenient for agency, they simply ignored our contract but they could not change it. They just disregard the Australian law and put pressure on customers. Absolutely ridiculous.All correspondence from them is never signed by the name, just re -Define . No matter how many times we asked them to sign a letter with a name they refused to do so.Their account office is horrible, not sure how they or who works for them but it’s very frustrating to receive letters from them that we are owed them money. We always paid on time. Even now after we paid everything and got our bond back they sent us a letter saying that they are going to take us to court to possess our property. They are just insane and not sure how they got there license in Australia.I will send a formal complaint to Australian real estate regulators

Super! Review from a first buyer with trust issues. Bought my first flat, and the whole process from viewing to settlement was very smooth, I was supported all the way. Philip is very helpful and I recommend him for his professionalism and dedication.

Philip,I had no issues with my bond since I did protect myself by documenting the condition of the property after failing to get a condition report from you. Don't try to pass the blame for your poor administration of this property onto the previous agent. You did not refund my bond in full, the RTBA paid me my entire bond back in full as you must have realised you had no grounds to dispute my claim.You absolutely neglected to fulfill any of your responsibilities as a real estate agent both to your tenant and to the landlord, presumably because you were preoccupied with lying to and intimidating tenants. A selection of your violations of the Residential Tenancies Act has been passed on to Consumer Affairs Victoria.I strongly advise you to protect yourself in future by making sure you get a copy of the Residential Tenancies Act and reading it.There are no outstanding bills that are valid, you seem to be under the impression that water bills without a meter reading and for periods outside of our tenancy deserve to be paid.

I am really glad to have Christopher to be my real estate agent. He is such a professional and reliable person that you can definitely trust. Always responses promptly with courteous service. Highly recommend!!!

Competent and Satisfactory services. Handle and resolve issues with little intervention from landlord residing abroad. Also provide professional and useful advice regarding property matters.

Phenomenal͏ Real Estate AgentI have been fortunate enough to purchase and sell several properties over the years, and by far, Philip Middlemiss stands out as the exception. He was professional, reliable, courteous and patient at every stage. Every call and email was answered promptly and thoroughly. Philip's knowledge of the current real estate market and trends was on point and secured me a great sale. I put my full faith in him and it paid off. I cannot recommend Philip enough. His honesty and kindness were refreshing. I will be using his services again, you absolutely should too.

Good communication. Re-define real estate were really good at communicating and very fast In process. I would recommend this agency.

After the owner of the property I was renting decided to sell, my real estate agency became Re-define. When I heard the news of the sale it created a lot of anxiety for me but after sitting down with my agent Philip, I was immediately reassured and I felt that they wanted to make the transition and sales inspections as smooth as possible for me. The entire process wasn't stressful at all. Philip is very empathetic, very quick to respond to emails and phone calls, professional, and extremely lovely in general.As for the other staff of the agency, I wish their customer service was a bit more personal and warm; when communicating with me I'd prefer them to use my name, to sign with their name just so I know whom I am talking to, and to email as opposed to receive messages or phone calls from an 'unknown number'. But all in all effective and professional service.

Highly recommend Re-define Real Estate for leasing services. I am writing to recommend Re-define Real Estate for leasing services. I recently worked with Christopher to lease a new apartment, and I was very impressed with his professionalism, knowledge, and dedication.I would highly recommend Christopher to anyone who is looking to lease a new apartment. He is a highly skilled and experienced agent who will work hard to find you the perfect place to call home.I would definitely use Re-define Real Estate again in the future, and I would highly recommend him to anyone else.