Flight Centre Hurstville

This is the second time I’ve dealt with Jason. Not only was he helpful but he was also efficient and courteous, never failing to communicate at every stage of the process. I will definitely return a third time as a result.

My partner and I attended Flight Centre Hurstville to enquire about cruise ship options… When we arrived, there were three customer service representatives and no customers to be seen. The attitude we received from one of the customer service representative was unhelpful and quite degrading to say the least. We admittedly had not booked in an appointment but from past experiences have been told that they were busy however was happy to book in a future appointment or asked politely to come back at another time. He made us feel guilty and vented his own frustration about his current work stress in which we felt uncomfortable and felt as if we were an inconvenience to him. We understand how stressful work can be, especially post COVID but we feel as if this behaviour was not warranted. It is a shame because we have rated this flight centre 5 stars previously for really good customer service.

My wife and I went to flight centre Hurstville today to enquire about flights to Europe and for some honest help regarding our honeymoon booking that we unfortunately missed out on when we married last year. Was greeted by a lady with off red hair. My wife and I told her we are looking to travel to Europe and fly to Greece, Italy and London. Immediately she asked if we are booking today to which we responded we are enquiring with view to booking. She abruptly replied and indicated that she would not provide any advice unless we paid a non refundable deposit. I mentioned that this was the first I had heard of that, she replied that they no longer provide information to people because they can just go home and book it themselves. This was confusing as we were one of many to be served and there were 3 other groups being served at the same time by other staff members. I doubt that any of the other customers had paid deposits prior to receiving any information. We were made to feel that we were not genuine customers. Booking a holiday is an exciting and expensive experience and you can’t expect customers to pay non refundable deposits before even knowing what your getting yourself into. NOTE ***This review is strictly for the one staff member***

I don’t typically leave reviews unless they’re positive, however I feel as though I’d be doing a disservice to anyone who walks through the doors of Flight Centre Hurstville and is expecting adequate service.Upon entry I wasn’t greeted by any of the five staff present, despite being the only person in the entire store; and instead had to walk up to a staff member and ask if I could grab her assistance to sort out my travel credits. The staff member (and a Senior Travel Specialist to boot) begrudgingly agreed and began lecturing me on how my trip needed to be completed by today’s day. I explained that the airline had agreed to extend these dates and had details printed to share with her, but I was no match for her stubbornness.Her lecture turned patronizing very quickly. She began circling a number on my printed sheet, telling me that I need to come back with a “ticket number that looks like this” otherwise she can’t help me. We weren’t issued tickets, so I knew this was garbage, but upon closer inspection the number she was circling was the Flight Centre 1300 number. As this point, I knew there was no point wasting my breathe so I got up and left.The interaction was hostile from the start and the service was nothing short of disgusting. Don’t waste your time, it’s easier talking to robots on phones than stepping foot in that place.

I have booked many trips before with different travel agents and I must say the travel agent Jason Dooley from Flight Centre Hurstville is truly one of the best agent! He is very knowledgeable and professional. And I have had the pleasure to book my trip with him. For example of my recent overseas trip, Jason has went above and beyond for myself and my son! We thank you very much for all your work & dedication to make this trip happen! And I highly recommend Jason Dooley from Flight Centre Hurstville to my family & friends!

Angela from Flight Centre Hurstville helped me arrange an amazing holiday in Europe. Everything was exceptional, from the flights and accommodation to the tours. The whole planning experience was great, and Angela was very efficient and responsive.

I am not normally one to leave reviews however, on this occasion I must reflect and provide positive feedback on the great customer service and the ultimate outcome resulting from that.I first contacted Flight Centre Hurstville and spoke with a gentleman by the name of Jason Dooley.Jason’s dedication to his customers and ensuring that all options and requests are made are available is second to none.Jason took the time to keep us informed and updated. Jason was always willing to help and provide all answers to any questions that were raised. Jason took the time to respond to emails remarkably quick. At no point was I left “hanging” and waiting.Jason is an absolute assest to the brand and I highly recommend anyone who may be planning a holiday be it big or small, to contact Jason.

Rude service! Do not recommend! Quite disgusting when you call Flight Centre and they say come down in an hr and then your there waiting for an hr patiently in a line to be told no we are not serving you even though you were next in line. The bloke Jason was horrible just cos your having a bad day you don't need to be rude to others and take out your frustration.I have been to this place several times before and it was pleasant but never AGAIN!

I recently visited several Flight Centre stores to inquire about a booking and because they were charging booking fees ($49 per person), I decided to book my trip online to avoid these fees.However, I soon realized the convenience of having an agent handle everything for me when I needed to make a small change to my itinerary. The process of calling the airline, hotels, and travel insurance to change the dates was extremely time-consuming and frustrating, taking over 12 hours in total. After this experience, I understand the value of Flight Centre's service fees and will definitely book with an agent next time to save myself the headache of handling everything on my own.

Jonathan English from Flight Centre Hurstville provided exceptional service in booking our honeymoon. He was knowledgeable, attentive, and went above and beyond to customise our itinerary. His recommendations made our trip memorable and special. Highly recommend Jonathan for anyone in need of an outstanding travel agent. Thank you, Jonathan!