Pets R.I.P | Pet Cremations Toowoomba

I live in the central west of QLD and unexpectedly had to have my precious Roxanne euthanised because of illness. I immediately had Pets Rest in Peace in mind for Roxanne's cremation as a friend works for the company and he often spoke about his role with sincere compassion.I contacted businesses closer to me - just in case I couldn't get released from work commitments. The closest (300klms away) one at Mackay, although polite, could not accommodate my needs - as I needed to have the service performed over the weekend; I wanted to have Roxanne with me - there and back. The company at Emu Park finally responded to my voice message two weeks later and were extremely rude!!I contacted Beric and he was extremely helpful and accommodating. I thought Bugger work - I will drive the distance required to ensure my baby girl received the respectful service she deserved".Beric stated he would always do his best to accommodate people's needs - especially those of customers from the rural sector who have lengthy distances to traverse.Beric and his daughter met me on their day off and Roxanne was cremated and given back to me in her lovely urn by the Sunday. They obviously didn't have to go out of their way but they did and it made the whole ordeal of losing Roxanne just a little easier to cope with.I have had a few dogs cremated with other companies around Brisbane whilst I lived there

I had my horse cremated with this company back in 2014 and they were absolutely amazing. Beric was lovely and nothing was rushed. I used this company again today to pick up another one of my horses and Ian was so thoughtful and unhurried as well. They have really made a difficult time that much easier. They treated not only me with the utmost respect but my horses as well. They are an awesome team and I highly recommend them for anyone looking to cremate their loved ones. Thank you from the bottom of my heart.

We had our darling girl pass away suddenly, and tragically.I can not thank this beautiful place for taking our darling Lola.The lady who come was amazing, so beautiful and caring towards Lola and us.You truly made this horrible time for us a little easier, knowing she was in beautiful hands.I truly thank you all ❤️

Had one of my beloved girls pass away suddenly last year and was surprised to find a place locally to where I was that provided a cremation service. The staff were nice and mostly efficient. The only two things that let's them down is their 'showroom' in Toowoomba was small & dusty and their 'logo'/advertising is on EVERYTHING you receive from them. I received a number of condolence cards from the vets and specialists my girl had seen in the weeks leading up to her death and not one had the logo, advertising or contact details of the surgery. As you'll see from the images here, it's on the front and inside of the condolence card and even the most beautiful paw print and snippet of fur are glued into something that looks like a promotional folder!I was miffed at the time, not having dealt with many funerals/cremations, especially of animals. Now, having moved and wanting to look over it all again, I'm upset that all I see everywhere is the image from the front of the card and the business name and details, it overpowers everything.So, for the long term, I suggest the company tone it down a little. Your customer service experience means you won't be forgotten, so invest in some plain cards and folders. Slip a business card in with them, we won't forget you.I would recommend you, and advise people to ask for the paw print and fur not to be glued in.

When you need someone to take care of you beloved furbaby after passing, Pets RIP Toowoomba have been absolutely wonderful. They collected our little Ruby within th hour of being contacted. Everything was handled with love, respect and decency, thought the entire process. The cremation choices are vast and so beautiful but, we went for something fairly simple. Upon returning to collect Ruby, we were presented with the most beautiful card. Inside was her paw print in gold and a snippet of her hair. It brought me to tears! Pets RIP Toowoomba are to be congratulated. Thank you to the entire team.

They did a amazing job with my boy Jack extremely respectful and no pressure during the process

Waiting nearly 2 weeks and no follow up updates is pretty poor performance major improvement is needed

Pets RIP are such lovely people who have cremated many pets for me. Their urns and presentation packs are so beautiful and leave wonderful memories.

Absolutely gutted. Two days ago I contacted Pets RIP to arrange collection of my pet. The booking was accepted and a time for collection arranged.This morning 13/01/23 the day I have to euthanise my dog I get a call to say “sorry but we are under new management and no longer service your area.” Rattling off the name of a couple of other services just isn’t good enough. Shame on you! It’s extremely disappointing because service from Pets RIP in the past has always been amazing.