Officeworks Loganholme

Have been multiple times, it can be quite busy but they always seem to have enough staff. I always check stock levels online prior to going in store, their inventory must be pretty accurate as I’ve never had issues with something being out of stock. Bonus is they stock a HUGE range of Posca pens!

The worst customer service experience in Australia I’ve experienced in a fair while.Self print photos, wrong size paper loaded into photo printer (photos print correct size onto too large size paper stock).Seemingly a lot of staff available on Sunday afternoon but no one bothers to attend to customers waiting at counter.Print paper runs out, no one bothers to replace the paper for 20 plus minutes.Don’t go here to print photos, there are better Officeworks locations.

Drove to office works loganholme to print an electrical drawing. Printed in colour but because they are trying to save ink they have the printers setup that the coloured lines can not be seen. No help or resolution was given, complete waste of time.Printed prior on other cheap printers and was great. Customer service was non existent and couldn’t help with a resolution. Pay a premium which is fine but not for a result that can not be used.

Useless help on the floor. A simple question at the door, and lady at door points in a vague direction of what I was looking for might be. After I ask her to show me, she says if I can't see it, then it must not be there. Eventually had to find someone else to help me, and they were able help me find it. Mel is her name. Complained to manager. Let's see what happens.

Went on today to get a single A0 print and was told there was a line and we cant do it. Poor effort as there was no line and even if there was, there was enough staff standing around doing nothing to get on the printer. No only do you lose my business but have to lay worthless staff, its un Australian.

A great place to buy stationary, computers, mobile phones, and thousands of other offices materials

The worst customer service I have received for a long time. They misplaced a job that I sent for laminating and couldn’t find it. Told me to come down to get a refund and when I turned up they refused as there was no paper trail for the item either. No service to help solve the problem and was told that I need a receipt they took off of me for something they didn’t even provide. So now am I out of pocket for the original printing and the laminating. I don’t understand how stores and humans can get away with ripping a customer of so badly and not even blink an eye or care about the situation. So disappointing to be treated with so much disrespect.

I used to be able to get their help on the spot to print things and it was great service and so easy, it's all self service now or wait 5 days and pick up. I needed only 2 pages printed onto cardstock, wasnt coming back for that so tried self service reluctantly. Had to pay a pre service charge of $3 on the self service machine- thought I'd try paper instead, as it's just for some birthday invitations. Couldn't get it right with the first file, so had to stop, fix it, and try again. Another $3 pre service charge and tap of card. Printed and wrong size again. Wasted time and money. Won't be back again because I used to be able to send them an image and they duplicate it on the page for me in 2 seconds and do it to the right size. If your store is so busy that you can't do on the spot for people and help them, why don't you hire more staff. I guess profits are the only thing that matter anymore for big business and soon it will all be self service.

I just wanted to share some feedback on this store. At first I would have said I won't shop at this location again, but not I won't be returning to an Officeworks and I will be cancelling my business account. My Pickup order arrived 2 days after it was meant to be at store, costing me more money in staff wages to collect it, no communication or feedback was received after 4 complaints and I caught two of the managers flat out lieing to me about what they said. One told me the stock was delivered on a Saturday (they don't get deliveries on a Saturday), so my order, although marked as urgent and had been subject to 2 complaints was left a day before I rang them to follow up. Then after the store manager tried to mansplain her way out of what had happened agreed to reimburse some of my costs in the form of a gift card to be posted to me. I waited 2.5 weeks for the card and then when I was near the store went and saw them. The store manager was not there but gave a message to the manager on duty saying they had posted it on x date. 2m5 weeks ago and I should wait until 1 more days have passed and I should get it! I live 30 kilometres away, it should not take postage 3 weeks! Today the gift card was delivered to my letterbox, by someone in a car, it did have a stamp on it, but of course no post mark obviously as it wasn't delivered by the postman. So not only did the store manager lie to me also, but they tried to cover it up. Why couldn't they admit they forgot or made a mistake? Why lie? Why not just communicate the problem, apologise and then fix it. 3 days ago I was literally in the store. They could have just cancelled the one they claimed was purchased by the manager on x date and given me a new one? Why go to the trouble of lieing and then even placing a stamp on a hand written envelope thatbthen got delivered by someone in a car. Yes I saw them, my dogs barked! My postman rides a motorcycle! And even now after 4 complaints, not wven an area manager or someone higher up with actual training in complaints and customer service has called me and explained, apologised or anything! So this review is now here for all to read. Please avoid this store and especially the store manager Jamie!