Total Tools Alexandria

Extremely disappointed with the experience at this store. I am a builder and frequent places like Total Tools often, thought the Alexandria store was my first visit. The staff were very helpful as is the case with all my experience with TT, only to be let down by the on duty manager. Feb 16 2022. They had a sale. The item I wanted was not in stock, Even though they could have ordered it, and I was told by one of the staff members on the phone they would order it and apply the discounts, the Manager refused to at the store level, as it would seem he wanted to sell what he had in stock, this was a big ticket item and would have easily spent 2 to 3k at the store, perhaps this would not have been as big of an issue for me if it were handled correctly and not in a rude aggressive manner as it was. I think training people appropriately before assigning management roles would be beneficial. I ended up getting what I wanted from another store for a better deal anyway. Interesting though when I did tell of my story to another store, all the staff knew exactly who I was talking about. Seems an issue if you ask me.

Great place I had the manager sort a problem I had with an item that was resolved professionally and quickly.Same price as Sydney tools but with better service and loyalty points.Not to mention the pizzas and beers on their sale nights.Here's a quick photo of them but they are everywhere through the store with lots of industry knowledge on these particular nights.Can't thank Chad and the team enough.Great work.

This has to be the go To store for your tools. I needed some large sized spanners and visited a nearby hardware competitor. Not only was the selection limited in range but also stock numbers ( I needed to purchase multiple same sizes) but I the spanners were on display out of reach. I found it hard to reach and try the spanners on some sample parts. At TT Alexandria - I quickly found the spanners I needed (Metric and imperial) and was able to choose between the several brands on offer.When I arrived, I was greeted by Chad, and I asked him if he could get some pricing for some spare parts that I needed. Chad had the pricing ready for me by the time I finished my shopping. I ordered the spare parts and next day they were ready for collection. This is in contrast to another competitor who could not get me the prices and availability despite several phone calls. I was even told that the parts were unavailable and they tried to sell me a new item.

This is by far one of the best tool shops that we’ve been to. They not only have a large variety of tools but their customer service is outstanding. Chad the Manager has an extended knowledge and he was able to guide us through the best choice of tools for our business. We will be regulars going forward.

Really helpful team member by the name of Rick.He had plenty of great advice and was more than happy to answer all the questions i had.The store is set up really well and has plenty of stock.

Massive new story, easy to find and plenty of parking. Great variety of tools, a one stop shop for everything you could need. Chad and the whole team are so helpful and got us everything we needed, service with a smile! Will be back for sure

Enormous clean store, well organised with a massive range. But the real magic is the team. Super friendly and helpful. I was served by Josh and he went above and beyond to sort me out. As a woman and newbie handy person it can sometimes be a little intimidating to be in such spaces, but Josh was incredibly warm and polite, and make the entire experience easy.

Very happy these guys have opened up near me. Awesome store with plenty of parking. Massive range of tools. Chaddi is super helpful as are the rest of the staff that greet and help on walking through the door. Advice on upcoming specials from suppliers also help save $$$$$Thanks again and I’ll recommend to everyone !

I have never taken the time to write a review before, however this is an exception!!!Chad and his team at Total Tools Alexandria are without question, The Next Level.Their knowledge and personalised approach is without doubt is the winning formula of being the leading provider of power tools and equipment. The store itself is massive and well stocked.I found Chad and his team so helpful and willing to discuss my needs and also provide alternate solutions that ensured I was clear of all of my available options.All in all my experiences to date have been exceptional!!!I cannot recommend Chad and his team at Total Tools Alexandria highly enough.Well Done.

I love Total tools, Alexandria, Great staff are always happy and greet me as i just walked into the store.Love walking around looking at Milwaukee tools,only problem i spend too much money,on my every visit.