Hunter French Real Estate

Its unfortunate that we have had to regrettably take our complaint to a public forum to get some sort of response from Hunter and French Real Estate.Replying the response below review from Mitch - it's great that this rental agency have now finally decided to respond to us after multiple emails which were unanswered or only responded to certain sections of the emails and a request for the director to respond to our genuine replies about their conduct went unanswered.This agency has continued to not address our concerns we had rental tenants. We did request a quote for your handy man to repair these damages a small paint chip and a chip in a door" on our exit of the property.These requests again were no answered at all - it is all in written email if you try to dispute this. You failed to provide us the renters with reasonable opportunity to be present when the final condition report was complete as is a requirement under Section 35 (5) of the Residential Tenancies Act 1997. We attempted to rectify the items that required repair - you did not respond.We then had no option to initiate request bond back ourselves without mutual agreement through RBTA (Something I have never had to do in 6 years of renting). You then called us stating that you have dropped the request for repairs costs and that you would return all bond

Linda is hands down the best rental manager I've met. I still remember a year ago, I was running around going into different real estate stores, trying to find a rental manager that I can trust. When I met Linda, I knew the search was over. She is such a genuine lady who speaks to the point, which gave me the confidence to hand over my property over to her. Now, a year later, I cannot be more pleased with the service, she is efficient and professional. I never really do reviews on anything, but believe me I've dealt with too many rental managers to know how rare it is to find one that is reliable and responsible. Therefore, I highly recommend Linda from Hunter French!!

This Real Estate is out of this world. Most amazing service, so kind and understanding. From start to finish, the girl on the front desk was so customer focused. I explained that I need a place to live by Friday, I am very stressed and she went above and beyond to meet my request. I wanted to look at two properties that were not even open for inspection today, she said she would get a property manager to call me back, as they were both on calls. Within 15mins the property manager called and had arranged for me to look at them today.... wow what fantastic service. My daughter and I looked at the two houses and the property manager waited so patiently. I will not go to another estate agent after today. If you are looking for a genuine real estate agency that really cares, do yourself a favour! and visit these guys, you will not be sorry. Well done Hunter French so impressed. And thank you for taking time to help me and my daughter at this very difficult time.

Saade made the process of selling my house so easy. Always happy to explain things, and kept me informed throughout the process. Very knowledgeable and helpful. He really understands the area and the market. Would absolutely recommend.

The service from this agency is below woeful. We rented a property though Hunter French for a year and were treated with disrespect, rudely and at times unlawfully. On 4 separate occasions they failed to notify us that they would be showing the property and accessed the house without our knowledge as well as failing to notify us that the final inspection would/had been carried out. Kylie in particular was extremely rude and aggressive toward my partner on the phone.We had sent multiple emails with our complaint and they failed even then to respond. They attempted on multiple occasions to bully us into doing things “there way” rather than the correct legal way.I would never recommend renting though this company. They are unprofessional, rude, abusive and improper agents. They failure to adhere to the Residential Tenancy Act 1997 on multiple instances is inexcusable. If you are thinking of renting though them do not do it.

As a landlord living interstate, I have to rely heavily on the assistance and professional advice of residential tenancy management services. Since Linda Edmunds form Hunter French took over the management of my rental property I have been very pleased with the standard of customer service she has provided.Prompt responses to my many requests for assistance and Linda's general willingness to go the extra mile has given me peace of mind. Linda's ability to secure a new tenant through the lockdown period is impressive!

Great and friendly people very understanding and approachable Gives grace when needed. Lovely company. Been with them for 6 years now, very helpful. The Altona meadows branch look after us and feel like family.

Extremely disappointed with the unprofessionalism of Hunter French Real Estate. Did not have contracts ready on inspection and then tried to coerce me in to signing without my conveyancer sighting the contract and before an offer had been agreed upon. I then had an offer accepted, but my conveyancer noted that the compliance certificate was out of date and the division of payments was not correct. HF advised that we needed to make contact with the vendors conveyancer to rectify this, despite it being part of the service the vendor is paying them for. Contact was made and they still had not responded 48 hours later, at which point HF was asked to contact them. I was then called two days later and told contracts were now up to date... and another party put an offer on the property. Done with the games and unethical behaviour I said the other party can have it. They then tried to upsell me.They could be the only agents in the area and I would still NOT recommend them!!The fact that these people respond to all complaints as false just goes to show how unprofessional they are. Nothing in my review is incorrect. Yes I’m upset that their unscrupulous methods meant I did not get the unit I had an offer ACCEPTED on… due to fault on their end not mine!! Of course I said no to offering a higher bid, it was evident that they are UNPROFESSIONAL

Lucky I gave a 1,I would prefer 0Looking a buying a property in Altona Meadows,got cash, found a property I could be interested in, NO return Texts,NO return phone calls,rang office,left message for Michael to call, again NO call.Good to see there business is doing well I would NOT deal with them

I cannot recommend Saade & his team at Hunter French Altona Meadows highly enough.As a tenant in the same property since Dec 2017, their customer service never falters.Even in passing at the shops, you will always be greeted with a smile & conversation.They are supportive and responsive 100% of the time.Owning property in the past, you couldn’t ask for a better property management team. They conduct their inspections ( thoroughly) as scheduled. They communicate effectively, providing updates even if it’s to say they’re still waiting on an answer.One of the most important things for landlords is they are 100% proactive (friendly reminders within days) in collecting rent.I have had some health issues and their team not only assisted the owner and I in navigating how that affected my payments but showed genuine concern and empathy.I was telling my home carer how supportive the team has been for me and my family. She had heard of their great reputation.I hope Natalie, Saade and the team are staying safe and the business is succeeding in these challenging times.