David Jones - Highpoint

They are definitely not lying when they say this is the “biggest store.” Such excitement, merchandise, service and beauty. Love every floor, especially now at Thanksgiving and Christmas. Such an amazing person work here In the department for jewellery! I don’t remember the name, but she is very kind and helping. I

Had a delightful customer service experience with Enza and Jess, definitely worthwhile staff for David Jones. Answered all my questions and took several trips to the back to get me exactly what I wanted. Thanks Ladies!

A store where you'll find a well defined variety of brand clothes, Perfumes for him and her, Cosmetics, Designer Glasses, Shoes, Kitchenware, Bedding, Toys, Books etc, etc.

Love this store! The store is labelled nicely and the staff are amazing!! Especially a big shout out to Alex O who provided kind and friendly customer service when assisting me!!! She is an amazing worker, made the experience worthwhile! Thank you!

Tremendously unpleasant experience, promotions tags were displaced in front of wrong hangers and upon questioning, their response is some customer might have done that. I have shown them another hanger stand too, has the same misleading promotion display in front of polo and tees. They just don’t have answers for that. One of the staff even questioned as it’s the customer’s “common sense”, which is highly disrespectful and abusive gesture and tone instead of apologising for their mistake and behaviour, accusing the customer. Highly unprofessional attitude and won’t recommend to anyone…

David Jones, in the heart of The Bourke Street Mall, is one of Melbourne's oldest and most respected Department Stores. With 6 floors of top of the range fashions especially for Melbourne Cup etc.. one of the Stores behind Fashion Week in Melbourne.

Very good place to buy quality stuff. Specially home decors and perfumes. I was looking for Creed Silver Mountain Water from a long time and was able to get from here. Its a premium store and i am more then agree that they are premium not only because of the quality products they are sell but its more like the exceptional customer service and trained staff they have.I wish i can give them more stars.

On a Thursday night shopping with my daughter, who was on crutches with a broken ankle. Thought we would take the best option for a dress and go to DJ'S . The staff were nowhere to be seen. The dressing room with an ambulant change room was closed. When we went into the other change room the young girls in there were very helpful and found a chair to assist.Finally, she chose a dress ($500+). My daughter, who was exhausted, made her way to the exit while I tried to pay. The tap and pay didn't work, so the young assistant behind the counter ( after I had waited approximately 10 minutes to pay) then proceeded to tell me how to set up my phone. I had been to David Jones in the city the day prior and had made a few purchases using my tap and pay, so I was confident it worked. I won't go on with the daughter, but after trying my daughters phone and then. Finally, getting them to try another terminal, and it worked.It was so disappointing that the staff were more interested in chatting amongst themselves or getting ready to finish work. Please DJ'S legs get some service happening!

Very small for such a well established department store, & the set up was quite disorganised. Only one level with very small sections for the main departments you would expect (mens, womens, shoes, bedding, underwear, cosmetics etc.) The staff were few and far between -!at the change rooms & main customer service area there was a decent number but in each individual section they were hard to find. The exception to this was a lovely staff member by the name of Sue in the lingerie section. She was very helpful without being smothering, and in general an absolute delight to have offered assistance. There was a presence of security throughout who not only roamed the floors but attempted to interact, offering assistance to take you to a checkout even when you were still shopping ( i would have taken offense at the focussed attention, however i did notice it wasn't just me receiving this treatment, it appeared to be anyone else they walked past who weren't engaged with a sales person.) It is understandable why there is a need for the presence of security in the store, but this was too invasive & crossed lines that made one feel very uncomfortable & therefore distracted from the experience.

It was a bad experience at Highpoint. I was told I have to pay and purchase three pairs of clip on earrings that I touched and tried on clipped on my ear by a staff member called Elizabeth. I apologised that I didn’t realise as there was no sign to indicate this. I put the three pairs back on the shelf but she said to me this was the policy and I had to pay for them no matter what while she took these three pairs off the shelves and forced me to pay at the counter. I then spoke with the manager who then let me go assuring me that they would put up the proper signage for this. I felt very uncomfortable as this staff member was very rude and forceful and did not receive any apology despite myself apologising to this staff member.