Australia Post St Albans Delivery Center

Great staff at this depot. Always friendly and happy to help. Pity the postal prices are about to rise again. Cuts to service and staff levels rising prices and huge bonuses to executives. Doesn't make sense AND AustPost is owned by the Australian People. Maybe time to start complaining to our elected officials.

Worst Australia Post place ever. Rude staff full of attitude and bad system. I had my parcel delivered to the locker but the app told me to pick it up at the counter. When I go to the counter, the staff was telling me to go back to try again at the locker when I already did many times and was not trying to do their job in helping customer. Not only they’re not apologetic, they even blame ME for the malfunctioning in THEIR system. Never coming back again.

Never had a problem, always delivered on time, great job people.St Albans has the best posties in Australia.

Claimed that it was unsafe to leave the parcel despite us actually being home and outside at the time the supposed delivery attempt was made. Suspect the driver took one look at the school traffic and noped out. Next time be honest about the reason for not delivering.

Unbelievable they did not come to my house to delivery. We stay at home whole day and waiting them. Then after 5pm, they marked it “No one at home”. And they said put the card in letter box. But they didn’t come and of course no card at all. How can a public service can do something like that? Ridiculous. Please do the job properly.

Australia Post delivery is beyond a joke. For the last two days had my gate open and waiting for delivery that as per tracking website was supposed to arrive yesterday or day before. Today on a Saturday got a message while sleeping at 7.50am that it was on the way. By 10.30am it is already at the collection centre. Now I have to go to collect a non essential item in 5 days and face getting a fine. This is not the first time either, long before Covid this was happening with AusPost deliveries and when discussed with employee at collection centre was told that the tracking system does not work. Get it together AusPost.

By far this would probably the worst Australia Post in the whole of Victoria.The wait time is ridiculously long, especially on a Saturday. Sometimes you are waiting up to 45 mins. The staff are incredibly rude and extremely unapproachable. The guy that works there who has been there for a long time, cant seem to deal very well under pressure. I have witnessed him pretty much throw parcels at customers just to quickly get them out the door. it’s actually horrendous! I also live 15 km from St Albans, I have contacted Australia Post numerous times over the years and have asked for them to change to a different Australia Post pick up point and have had nothing from them. It’s an absolute disgrace!!

I've always picked up parcels from here. They've been quick and efficient even when they're busy I only wait at most 15minutes depending on the line.

Your corridor where your customers have to wait stinks. Feels like I'm suffocating every time I'm collecting an item...i dread coming to this collection centre, Very slow. Waited 20 min to collect an item. 1 person at peak hour.

Worst Australia post office I have ever dealt with staff are extremely rude. Don’t understand why it is necessary to add passive aggressive comments when picking up a parcel.