Sydney University Vet & Emergency Clinic (Camperdown)

My heart has been in shambles since the passing of my 1 year old lab - all due to negligence from the nurses and doctors at usyd vet - they prescribed the wrong medicine for him and couldn't find out the root cause of his passing.

Extremely disappointed with your service. The Usyd Vet Services has proven to be an absolute nightmare for pet owners of all kinds. Their blatant disregard for the well-being of animals during unattended hours resulted in the tragic deaths of my two birds. The sheer extent of their negligence is mind-boggling. I had hoped that a reputable institution would provide competent care, but they have shattered that illusion completely. It is with a heavy heart that I caution pet owners of all species to avoid this veterinary service, as their incompetence and lack of compassion know no bounds.

We found stray cat that just ran over the Parramatta road. We took the cat to this hospital to scan microchip and find the owner as this cat look like someone’s pet. We called the hospital make sure it’s open.. and then walking 1.5k and hoping the cat will be able to find home. The problem is the nurse vet said the scanner just broken. The nurse vet help us just only by using google or take to RSPCA or take the cat and leave it where we found. That’s sad ..Its such a big hospital and there is only one scanner. This hospital should be our hope not hopeless.

We took our little 9 month Sphynx Wallace to these guys. I can not say enough about the professionalism, friendliness and care that they gave to our little boy. We were kept updated at every step and the genuine care they showed for our little boy was amazing. Thank you so much to the whole team, and especially to Dr. Sorcha Costello, your updates and advice kept our anxiety in control :)

Waited for 3 hrs for a $500 potassium tablet! Supposedly that was the diagnosis given to my cat for limping on a very swollen leg. Next day took her to the local vet. In 10 mins she was diagnosed, knee drained, and given pain killers. Total cost $200. This Vet emergency clinic takes advantage of folks at their weakest moment. Shame on you.

I highly recommend Sydney Uni Vet Hospital. I brought my 15 year old Jack Russell in for a torn ACL and they were caring and honest with me regarding the options for repairing the ACL. Cant thank them enough for their help. Leone

My cat had a blocked urethra, which can be a life threatening condition. When we took him to the SUVH a sequence of events took place whereby he was discharged before he had peed.We were willing to get a NILS loan (for pensioners) so that he could receive the best care. The University Vet Hospital seemed unfamiliar with this, we explained that it would take three days and the money would be sent straight to them.Meanwhile, they discharged him, saying they would contact us to check on him. They then sent a referral letter to the wrong vet which they ccd to us and did not give us a discharge letter with important information regarding his ongoing treatment. Neither were we contacted by them.They assured us that they have given him the best treatment available and I now believe this, but I do believe that they are cutting corners, possibly due to being short staffed.I can only hope that when SASH finally sets up in Alexandria sometime this year that we will have more choice to access specialist Vet Care, and pressure may be alleviated on the SUVH

Stop referring to this uni vet practice. They are not cheaper, nor more caring than other vets, they are not even friendly but rude and arrogant. They told me on the phone they charge $310 to see a specialist and they don’t take new patients for generalist consultations. VSOS are much cheaper, as good, more caring and friendlier.

Visited emergency 5 times with different animals and always received the best care. Doctors and nurses are competent and love animals. Separate huge thank you to Dr Hardy Chen who was looking after my little Pomeranian boy who was admitted with neck pain and respiratory issues. He took such good care of my boy, did all tests straight away and explained every detail of health issues and forward treatment & care. Dr Hardy Chen is kind animals loving person with extensive knowledge in animal health. Can’t thank Dr Hardy Chen enough.

My cat Tommy passed away a few nights ago. We took him here to have him cremated however we changed our mind and instead collected him and buried him in our yard. The staff here are very friendly, professional and understanding. I confided in one of the staff members here today and she told me about her cat Quinn. She made me feel a lot better about everything I was feeling and shared her story about her experiences. The staff here make your experiences feel valued and they really do care about animals.Although I am hurting, I feel a bit better now knowing that other people have also experience similar things and sharing the insights with them helped me to process my feelings a little better.Thank you for all the help you have given to my family and I. We feel sad but we feel good knowing that the staff at the Syd uni vet genuinely care and understand animal matters. Thank you also for being generous with your insight and helping us to identify the breed of cat that Tommy is. We loved him a lot and losing an animal is by far the hardest thing I have been through.