Coles Cranbourne

We live in Berwick but sometimes our Coles delivery is from the Cranbourne store & we can always tell. Today's experience: about $50 worth of items out of stock & no substitutes. Some items substituted & the replacements are items we'd never buy. Half of a cucumber had rotted, a can of dog food dented so badly, it was difficult to open, mushrooms looked like they were a month old with dark spots on them. So later today, I have to drive down to our local Coles to buy all the items that were missing. Kind of defeats the purpose of getting home delivery. Cranbourne store needs to teach pickers that if they wouldn't purchase that item for themselves, don't pick it for any other customer. At least this time the driver brought the delivery to the door. Last time Cranbourne delivered, the driver left everything at the bottom of the stairs (nowhere near the front door), did not ring doorbell as per instructions & where the goods were left could have easily been knocked off by anyone going past. It was also raining...what a genius!

Went to purchase a certain flavour of Gippsland Yoghurt that was on special. It had 4 on display, all with more than a week passed use by date. Found a staff member to make her aware. Her response-l DON'T WORK IN THAT DEPT. Showed no interest in going to remove the product off the shelf, poor staff skills. Coming from a retail background with main opposition-DOES NOT MATTER WHICH DEPT YOU WORK, JUST GO AND TAKE IT SHOW. Other than that, found everything l wanted, no wait time at checkouts

Fantastic variety of produce and products. Shelves are always stocked, and staff are super friendly and helpful. The store has always been clean when we attend and plenty of trolleys inside to use. There are plenty of self serve check outs and staffed checkouts. I know if it is busy and there is only one person on the register, if you just ask politely, they will call someone else to help. Self check outs aren't for everyone, and not if you have a lot of shopping, but once you use them a few times, you get the hang of them, and they really aren't complex.I would recommend joining flybuys if you haven't already. You can use it at so many places and gather points and activate higher points on items you may already buy. I use mine for shopping by converting the points to cash. However, you can also get items from these points.

Only ordered online coz it was raining so badly and ended up the main item that I ordered was unavailable. They Didn't even bother to put a substitute for the unavailable item. What a waste of delivery and service fee!

Great grocery store that is nice and clean although they always seem to be filling shelves in the aisles and there is never anyone at the service desk

I asked for a register to be opened.. if the woman actually SMILED.. her face would have cracked!!

My decent local supermarket.Can be annoying having to have a coin for the trolleys.Also sales people in the center working for charities etc. Annoying

Did a online order yesterday online it said everything Was available guy who delivered left half my order at cranbourne park coles and I had to call them back and finally get my order 2 items missing and the grapes they packaged were disgusting never again will I order from coles online and this my second time ordering online, why have a online shopping if nobody can get it right!

Ordered a delivery if Groceries today and received a text message saying the driver attempted to deliver but I wasn't home.After speaking with customer service and being on hold for over half an hour it turns out Coles gave my order to the wrong person.Instead of contacting me they just sent me a message saying I wasn't home so the order was cancelled. Absolutely appalled at the attempt to put the blame on me and now have to wait a week for my refund. Ridiculous.

Great range of produce. Easy to find items and friendly staff. They have a bakery, too.