Pacific Smiles Dental, Erina

Very interesting seeing caitilyn review, I went in to get my teeth cleaned I ended up paying $224 for X-rays, but no clean was done. I went home upset so my partner called to ask why I had paid $224 and no clean done hailey had said they don’t clean on the same day and because she was a new patient the X-rays needed doing.. I quizzed that she had come into get a clean and why wasn’t she told over the phone before arriving that she wouldn’t be getting a clean she advised they don’t do it on the same day the X-rays apparently showed 12 holes and 2 teeth needed removing which we have since gone to a different dentist and only 6 holes and one tooth needs removing from a different dentist and professional practise so this company has tried to over quote $4000 plus of work , hailey also agreed the new receptionist may need some more training and we agreed on a part refund from the $224 and when going in today she refused a refund and said it was all my fault, we quizzed that on the appointment it had said teeth clean but she had no answers to why it had not been done and why I wasn’t getting a refund now, the reception all started laughing and making faces, hailey said she was going to call security, This company rip you off and the reception need training and customer service skills, would not recommend this place to anyone.

The kindness, thoughtfulness and professionalism I experienced at my dental visit with Dr Sirinit was much appreciated. The process and procedure was easily explained and the way it was carried out was gentle. It was such a pleasure to be amongst such kind and informative staff. The room was comfortable and very clean. Any fear I had going into the appointment was taken away by Dr Sirinit and her nurse. I was very grateful.

rudest most uneducated receptionists, the company has increased prices by $70 but can’t tell you why the inflation has happened so significantly I understand we are all impacted from Covid but this corporation has jumped on the bandwagon of inflation leaving there regular customers in the dark as there only concern is making more money and not the customers or there ridiculous reasons for jumping the prices up so high. Better off looking after your local dental clinics that actually care for the individual customer before these corporations are the only ones left and we are stuck with there horrendous prices.

I have to leave this review as the impact so badly on how reception / administration I received. Our family love the dentist here, been regular check up and visit many times in years. Today I had urgently need help for daughter, I have a look online and try to book as it shown 2available spots but unsuccessful to do so online. I waiting patiently from 7 to 8.30 for the time open HR so I can talk to someone. That person not even asking how bad or about my daughter symptoms, or something to show sympathy toward customer, only can just rush to say there is nothing can offer, no available and hung up within a minute. I trying to call back, yes there was no answer and no response to call back my number. I search and reach out to different practice, while we new to them but got treated more like humanity and care. Yes, they took us in care today thanks goodness. Hope the manager or management could look into training people at least your business is for people and to care for people.

I booked my whole family in for check ups (2 adults and 3 kids) last Saturday afternoon and what a fantastic experience it was. I have been putting off the dental appointments for a while now due to previous bad experiences with other dental places. I am so glad that we came here as everyone is so friendly, reassuring and explain everything to you. The dentist we had was lovely and very patient. The receptionist (I can’t remember her name but she was working on 25 March) was helpful and extremely friendly. I don’t usually do reviews but I am so happy to have found our new family dentist. Definitely recommend Pacific Smiles Erina!!

I have called three times during two weeks tried to cancel my appointment, and left messages. Never received a return call. If the business does not want communication with customers, what is the appointment of having a phone number?

The service provided was delivered with kind and care, from the front office, the Dentist and assistant.I want to specifically highlight the level of care that Dr. Maggie Ordonez provides.She always make sure that I was comfortable during treatments and explain in layman term of what's going to be performed, in effect reducing the anxiety level of sitting on the dentist patient chair.She is my family's preferred Dentist based on above and the fact that we don't have to dredge the routine cleaning and all the pain associated with it.

A few years ago, I moved from my previous dentist to Pacific Smiles Dental because they offered some no-gap services with my private health fund. Purely by chance (and perhaps a bit of luck), I was appointed to Dr. Serene Wijaithum, who I have seen quite a few times now.Today, I had a filling done by Dr. Serene, along with her dental assistant, Nikita. I have previously had quite a painful and traumatic filling procedure at another practice, so was quite anxious prior to my appointment. However, during the procedure, both Serene and Nikita were quick, efficient, communicated with me really well, and I didn’t feel a single thing - not even the anaesthetic needle.I just wanted to commend and thank them both, as I left feeling relaxed, totally pain-free, and confident that they had both done a wonderful job. Going to the dentist is no longer a dreaded experience, and I am incredibly grateful for that!