ARB Townsville

Good customer service and great reliable products. We have been buying gear from this store for years. Never had any dramas. We had a rooftop tent that had a small failure after a few years and this was fixed by them straight away no questions asks under warranty. You do get what you pay for and we have never been left stranded by ARB Townsville. They have even helped out on sourcing some odd bits I have been after for DIY projects they don't always have on the floor for display. So thanks guys and gals from ARB.

ARB products are fantastic, I've got everything from bullbar to fridge/freezer on my vehicles. The Townsville shop however, I won't be going back to. On 3 separate occasions the customer service has been terrible, everything seems to be a hassle for them, and the arrogance is alive and well there.

Canopy install looks good, however I will be spending my Saturday reinstalling the bed rug in the tray, it was obviously removed and just thrown nack in upon completion. Total lack of care and pride in there work. Custimer service guys awesome, installers, big thumbs down

The store needs a refresh and better management, I bought products off the shelf and got them home to find the rubber is brittle and falling apart. They did exchange it. However, I still have doubts about how long it sat for, not mentioning the extra driving i had to do in my own time to go refund it.. I noticed that many of the suspension packaging is the old type, which goes to show how old the rubber is. Hope they don't put this in a vehicle.I recently bought a tail gate assist kit as a gift for a family member. The box was damaged, and the packaging inside was open. And they still charge full price for it. I basically apologise when giving the gift.Fairly dissatisfied overall, it's a shame such a quality product is let down by such poor owners and staff.If you can go somewhere else do it! If you can't, then double-check everything!

Very Disappointed Still waiting for my quote 5 days on .Keep getting told it’s done and someone will check over it.Starting to believe that the thing of shop local is not worth it!

ARB fitters have no idea what they are doing. Did a service on my winch now it doesn't go at all . When I took car in I told them it was the solenoids, they averhauld winch did not look at solenoids. Obviously did not try winch after installation. When I tried it at home, didn't work. Now the manager didn't even return my phone call. Spent the $400+ now have to fix myself.

Professional work carried out, friendly knowledgeable staff. Great showroom

Went in store to enquire about a new bullbar and spotlights and other accessories. Went to the counter to be told they would be with us, Walked around in the store for 15mins and no customer service. nobody thought to ask if we needed assistance at all. Oh well they missed out on a sale. That was our first and last time at the store.