Eldred Hospitality

It was an absolute pleasure to host Eldred Training in Bendigo for the Hospitality Supervisor Course. The course was delivered in a very professional manner and explained clearly points about our industry and supervision of staff that will stay with me for life. Chris was an excellent facilitator and handled the group expertly, we were all on the edge of our seats. Thanks again.

Van Haandel Group, comprising of Stokehouse St Kilda, Stokehouse Q (Brisbane) and Pontoon, St Kilda Beach as well as Fatto Bar and Cantina, has been working with Tony Eldred and Eldred Hospitality since 1990. Tony and his team have assisted us with many of the structures and procedures that have made Van Haandel Group the successful hospitality business that it is today.We insist all our key staff attend a number of the Eldred courses upon commencement with us. These courses present the very foundation of the way we structure our businesses, whether it be the ‘Hospitality Supervisor’ course as a great introduction to a number of our core values, or the more specific and detailed ‘Food cost control’ for chefs, that really assist in managing food cost controls necessary for the success of any food-based hospitality business.We continue to proudly use Eldred Training across all our venues. Their practical approach to staff training, real and working knowledge of the industry, and assistance with strategic planning have assisted our restaurant group enormously since we first started using Eldred in 1990.I’m proud to say that whilst Tony and I have a professional relationship, he is also my go-to person when I need business advice or am looking for a senior staff member, we have also become great personal friends.Frank van Haandel

I have used Eldred Hospitality for training and for management consulting and I can honestly say that my business wouldn't be the same without them.The training courses are always an eye opener - amazing insights, lots of great little tricks to embed in your business and culture. Even if you don't run a hospitality business the training sessions will be an amazing benefit for you.Sending staff for training is somewhat helpful for your staff and business, however inevitably previous habits return and any ROI is quickly lost - the difference with Eldred is they offer a service to train your staff and then come into your business and observe your staff performing their newly learnt skills, until they have mastered these skills. They will literally sit next to your key staff while they are doing interviews, performance appraisals and training sessions, and provide feedback on how your staff can improve - AND they will keep doing this until the staff member has mastered the skills. Amazing!For any business owner this is an absolute godsend as it gives you the confidence that your staff are operating as per industry best practices, you are extracting every possible dollar of ROI out the Eldred training sessions and most importantly of all.... you don't have to do it all yourself - say goodbye to 80 hour weeks all the business owners out there!As you can tell from this review I couldn't recommend Tony, Chris, Ben, Nick, Braydon and Robyn enough. You will not regret it.Alex

I have been working with with Eldred directly and have also taken part in their training program over the past year. Their style is different, effective, and very helpful, I'd imagine for any hospitality business. Chris, Ben and the team are a pleasure to work with.

I had the honour in attending one of Eldred's Hospitality courses.The training facilitator's whom were Chris Lambert and Nick Tsaknis was very professional. The vast of knowledge and experience they brought with the content they provided was just on point.They kept it simple, gave excellent examples and were very engaging.They made the course easy to grasp and I would highly recommend their service to any one, who were looking to have their team skills elevated with an industry professional such as these two gentlemen.

Most days in business you have to make decisions, financial and strategic decisions, such as investing in team development and management systems.I still recall the day we met with the Eldred Hospitality Team and had to make the decision to take the leap of faith and commit hard earnt cash in return for the guidance and support of implementing and managing a sensible, outcome focused system, designed to look after all stakeholders, owners, staff, customers and suppliers.This has been a significant investment over the last five years but due to the return, a most positive one.The measure of success for us was to see the directors free to work on the business, not in it, our staff continually developing themselves and our business, to operate at a high and consistent level and to be an employer of choice.Once I got over the affront that possibly I couldn’t do it all, we committed to the system and have enjoyed a positive working partnership since.The process is at times challenging and must be embraced and executed with integrity by all levels of responsibility to achieve the desired outcomes, but the support is genuine and readily at hand.The structure is clear, logical and effective. Tony and his team have obviously drawn on their many years of experience to design a program that delivers. For me it has delivered great balance and peace of mind, for staff it has delivered clear direction and unlimited possibilities, for our customers it has delivered a professional and consistent interaction and even our suppliers have benefited, with a very clear and stable relationship.We may have got there ourselves, eventually, but I’m most certain that would have been at the expense of my lifestyle, sanity and most certainly profitability.As stated, the courses and mentoring can be challenging but the guidance and direct feedback for improving our communication and focus is invaluable. The Eldred method is calm and logical teaching that truly connects and inspires those wanting to improve, and it exposes those who don’t. This has been an investment decision we continue to make and are pleased with.

Fantastic services on offer.Class based training that is actually engaging for any participant with relevant information and assessment, with on-site follow up and practical application.Whether you're trying to learn new skills or simply formalize and structure years of cloudy experience, these check-clad heroes will guide you into the light of successful enterprise.While all the Eldred staff are fantastic, you should consider yourself lucky if you get to work with Stone Cold B-Ray G, or the bearded, twinkle eyed Nick. Both of these legends will answer any question you have, no matter how difficult or ridiculous. (Believe me, we've tried)

We had the pleasure of hosting Chris from Eldred Hospitality again this week for one of their training courses. Chris is super easy to work with and the planning process was a breeze.The Eldred team run a very professional course and having previously attended and now hosted the team, I can thoroughly recommend. This weeks attendees left enthused by the weeks learnings and we look forward to welcoming Chris and the Eldred team back again soon.

Working with Eldred Hospitality has allowed our business to go through many positive changes. The team at Eldred are professional and supportive. Their dedicated staff make them a pleasure to work with and they have really challenged us to take the time to reflect on our business. Eldred have extensive and current knowledge of the Hospitality industry and the tools to support businesses of all sizes. We have found their training courses to be particularly effective as well as their consulting work. The courses are practical, engaging and have provided us with the education to develop and progress systems within our business. I would highly recommend Eldred Hospitality; working with them has greatly improved our business.AndrewDirector, The Fish & Burger Co.

I cannot underestimate the impact Eldred has had on me as an owner, our day to day business operation and the skills of our greater team through their training services.Eldred have relevant, logical and systematic course content delivered by engaging and knowledgable trainers, while their consultancy business ensures they stay at the forefront of industry trends and challenges facing real world businesses.Regardless of scale or market level, I would recommend anyone in hospitality looking to review and improve any part of their business to Eldred Hospitality.