Rolex Australia Headquarters and Service-Centre

If I could give a zero or negative I would. Had two of my watches in for a service through Kennedy and they were held up from September 2022 until a day ago (9 months). Just appalling and pathetic for a so called premium brand.I will not get my other watches (up for service in 2024 and 2025) serviced. No way.Get your act together.

Dear Rolex/Tudor owner.If you are still waiting for your watch service to be completed at official Rolex service centre, and it has been more than 6 months from the date of payment, you SHOULD REPORT TO FAIR TRADING for advice!!!I lodged my service request on 31/07/2022 and I paid for the service on 13/08/2022. I am still waiting for the service to be completed!!! Rolex delayed the service twice without an appropriate reason.According the last communication on 25/01, they replied: “The watchmaker has serviced the movement he is just waiting for the case so he can case up the timepiece and put onto testing”. It has been more than 3 weeks already, why it takes this amount of time to polish my bracelet?!I did call fair trading to advice. According to fair trading, ROLEX not completing the job by the expected ETA (8-10 weeks from the date of payment) is a breach of the contract. Consumer has the right to request full refund or partial refund (if the work has been done)PS: Sydneysiders, there are plenty of other repairers to use, just search “Luxury watch repairer Sydney” and then call to enquire.

From the time we entered the store, with greetings from security to the wonderful attention and warmth from the reception. Representative (Molly) we felt safe, comfortable and as though we were a special customer. No complaints, no faults just a confidence that we expect from a Company like Rolex.

Called the Rolex service centre to get a quote of serving my watch. Wendy asked for all details and got back to me in a few days. She also offered me a few options and advice. Much appreciated!

Brilliant service by Molly! She was outstanding with her professionalism, very understanding and followed through on all my requests. I was tempted to offer her a job to manage my own practice! Highly recommend Molly and the team at Rolex Head Office!

Molly and Jasmine provided a level of customer service that surpassed all others I have experienced. Polite, professional and above all, extremely patient. It was my first visit to the new RSC and it is a cut above the rest. From the moment you enter, its a real VIP experience and I want to commend all the staff. A big thank you to the technicians who promptly fulfilled my request of installing a new band. I look forward to my next visit. Thank you again Jasmine and Molly, you were simply perfection. Massive congrats to the entire team on reducing the service timeframe from 20+ weeks to 8-10. Best Regards, Mani.

Overall it's a real disappointing experience for this iconic brand as the service department does not reply your calls and emails. Worst still , apart from the costly charges , you'll have to wait a few months for your watch to be service

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