Gardenarium & The Limestone Coast group

Great

Most disgusting business I have ever had the displeasure of dealing with. Gutless arrogant person who remains unnamed, messaging me with derogative comments, what a coward. Couldn’t handle honest comment about their ordering system. Refused to accept a hand written order. I’ve posted his disgusting rant on Facebook for all to read.I have never encountered someone as rude as this person. I have been dealing with retailers on a daily basis for 45 years.Do not support this business they don’t deserve you as a customer, furthermore they don’t appreciate their customers.Shame on you, you are so rude.

Horrible man, abusive and rude. Pre ordered my trees and arranged to have them ready for pick up at the back gate. Rang the business and gave notice of our pick up. The owner came storming out, then speared my trees into the trailer and then started to verbally abuse us in front of his customers in the middle of the road.Believe the reviews, Absolutley unhinged" - One that was 100% unprovoked.I hate to write reviews like this but unfortunately this business owner really needs a good hard look at himself. Stay away from this business unless you like to be abused."

Such a lovely experience and we found the perfect pot. We will be back

Friendly staff and a great range.

I ordered online from Gardenarium for their wide range of trees (including a variety of apple I've been having trouble finding in my state), and willingness to ship interstate to me.The trees that arrived were in great condition considering the transit and I'm very happy with them, and the varieties I needed were all in stock.I was, however - disappointed in the customer service. I understand as a business, particularly during a pandemic, things can get busy and understaffing happens. I also understand when it's hard to answer customer enquiries quickly if you're dealing with all this (and you're outside during the day and can't get to a computer).I don't think this forgives using a condescending tone when a customer enquires about an order 4 weeks with no updates to the order at all (for example, how much the order is going to actually cost?!).The website is confusing (with information mentioning 2019, making it difficult to know if the website is actually up-to-date), the ordering process is antiquated (with you having to fill out a word document for your order, and no way to verify the order total without making a specific enquiry), and the after-order care is very poor indeed.Despite the great end-product, these all make it very difficult for me to recommend, unless there is a species you can't find anywhere else, and you're willing to run the gauntlet for it.

I wholeheartedly agree with Sam's review. Customer service and general communication is appalling. Though I appreciate the inherent difficulties purchasing online and via email the whole process was far more difficult than it needed to be. It was impossible to get a clear answer re prices on items, emails were often passive aggressive in tone, condescending and at times downright rude and abusive. I have no issues with the products delivered but found the whole experience extremely unpleasant and only persisted as the products I wanted were not available anywhere else in South Australia.

What an excellent array of plants and trees. All you could hope for. Excellent service and happy to answer our questions.Highly recommend.