Optus Northland
250 Reviews
- Tuesday9 AM–5:30 PM
- Wednesday9 AM–5:30 PM
- Thursday9 AM–9 PM
- Friday9 AM–9 PM
- Saturday9 AM–5 PM
- Sunday10 AM–5 PM
- Monday9 AM–5:30 PM
About the Business
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Contacts
Website
Call Us
0370228420
Northland Shopping Centre b14/2-50 Murray Road East, Preston VIC 3072
Hours
- Tuesday9 AM–5:30 PM
- Wednesday9 AM–5:30 PM
- Thursday9 AM–9 PM
- Friday9 AM–9 PM
- Saturday9 AM–5 PM
- Sunday10 AM–5 PM
- Monday9 AM–5:30 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- Mobile payments
Recommended Reviews
Malshani Hettiarachchi
18.09.2023
Optus Northland
Very bad. They sold a modem to us with a guarantee that we can cancel it at zero cost at any time if we are not happy with the service. But they ended up charging us even though we had returned the modem as agreed since the connection was very poor.Do not recommend optus Internet at all. Very bad service. Terrible connection
Ben Aarons
17.09.2023
Optus Northland
Just called the store and the young guy was so rude. Chewing gum, referring to me as “man” and tried to tell me that what was asking wasn’t possible until I gave him the information after he actually decided to listen to which he replied “nah man nothing here”
Love Cats
30.08.2023
Optus Northland
waiting yes three minutes. got served but didn't get what she was there for. Top up credit, no longer used cash or voucher, need to top up from an app.As visitors from poor countries, she doesn't have credit cards to use for the app, only cash carry around. Thanks for the help today.
Garry Who
26.08.2023
Optus Northland
It's hit and miss contracted a phone paperwork got stuffed up and the bridging paperwork did too. Great signal well phone went back 7 days later poor coverage at best.Interesting phone went missing for 5 days, they couldn't account for it.Wanted another new phone that was refused so cancelled contract.Who knows where it was. Probably taken home by staff damaged by them 0 warranty.Head office agreed I should have gotten a new phone.Doesn't take genius to work out where it went.Some experience have been great Knew exactly what they were doing got there just prior to closing all done and another time had a problem and was sorted in no time.
MinTing Tan
21.08.2023
Optus Northland
Extremely poor customer service on 2 separate occasions. Unhelpful staff. Nothing like other Optus stores.
Nguyễn Kelly
24.07.2023
Optus Northland
Terrible customer service. Staff seemed to be lack of knowledge and experience, refused to help immediately and gave me phone to talk to phone agent by myself. Sorry I can do it at home. The phone agent was helpful so my problem was fixed then but I can’t accept customer service in the store. Store Manager seemed to get used to complaints from customers so when I gave feedback on his staff’s attitude, he didn’t focus on the mentioned problem, just say thanks for the feedback and no apologies at all.. omg guys if you want money, there are so many other things to do out there, don’t just apply a job and ruin their brand’s reputation.
Peter Le Chapelain
22.07.2023
Optus Northland
TOP TIP for Optus in Preston: Save money on hiring staff by installing mannequins. The customer service is the same, the appearance of having helpfull staff is the same and since the humans you have there are so inefficacious there will be no interuption to your daily routine of indifference and lack of helpful advice.
Yash Gurung
20.07.2023
Optus Northland
My issue phone and new number send to wrong address with wrong surname" That 1 star is for a decent guy who spoke and gave me some information. Manager or supervisor who ever it was
Maksud Ibrahimov
11.07.2023
Optus Northland
One of the worst customer services in Melbourne. The representative was very disconnected and uninterested in fixing my issue. Communication was awful as well. Ended up going to another optus branch and solved a problem in 5 mins.
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Northland Shopping Centre b14/2-50 Murray Road East, Preston VIC 3072
Optus Northland