Sydney Tools Carrum Downs

I send in my milwaukee grinder because it wasn’t working and I thought it was the bearing that needed replacing and I told them that. I paid for an inspection fee. I didn’t have time to fix it. They told me a day later they checked it over and to fix it would be more than a new one ( over $400) any way I decided I would have a look myself. I opened it up and the broken bearing was still inside with all the balls so I assume they didn’t even open it, i did some research online, found the part number for the new bearing $7for a new one, put it in and it worked. I paid for an inspection fee and I don’t even think they took a look inside and they just told me it would be cheaper to get a new one, not happy, won’t be shopping here again.

Shannon was super helpful and we are so appreciative.My partner needed to purchase all of his tools of trade for an upcoming new job start.Shannon happily put together a couple of brand options and was more than helpful when we needed to make a few changes.Thanks again, it made it all that much easier with your help.

“Warning Danger“ I came in to exchange my D size welding gas Cyclinder, the man on the counter eating his lunch said he would have a look for a change over Cyclinder, he returned carrying a full E size Cyclinder over his shoulder still eating his lunch - I said mate this is not a OH&S excepted way to carry a full Cyclinder, if you dropped it could break off the valve and kill people !- besides it’s the wrong size and the wrong gas type……..

Absolutely useless store when dealing with warranties!! They have had my tool for over 3 weeks and still haven't even looked at it yet (and it is only 2 months old).

Unfortunately not best customer service experience made way down to moving sale they had on 17th Feb to purchase two big items $$ unfortunately didn't have any in stock but where more then happy to complete the purchase and order them in for me a week had passed and I had no word from them so called to be told there where there waiting for meWhen i whent to collect my two items I was told I had all ready received one of my items the sales assistant then called Jordan who ordered the item in for me which he stated I received it on the night unfortunately I had to demand they check the Security footage from the nightI understand mistake happened but for a big chain like Sydney tools you would think they would have a better system in place and stop customer being accused.

Very poor service and very unprofessional in their approach.I gave them my drill for repairs and was quoted one price and then asked to pay another price.Could not inform me because they wrote the wrong email and when I then agreed to the new price because i was already inconvenienced they promised me a date and again failed to deliver.When i then asked for to get my not fixed drill and refund back to go somewhere else to fix it they refused!! And then miraculously found a part to fix the drill.Then they took the drill back to the service room to fix it.Then in 5 mins they returned and told me they replaced the parts but the drill is still not working and is doing the same thing as before.I told them I am not happy and told to give my drill back and fix it elsewhere.When i said that (there 3 others around) and aggressively told me it is fixed or take it further if thats what you want to do.I am very disappointed i wasted my time, my money and my drill still doesn’t work.Never again to Carrum Downs Sydney ToolsI wish to be fair as I used to shop from Sydney Tools in Nunawading and everything was perfect!!

I went to the store looking for a specific tool to cut metal. A team member named Jack directed and even offered to carry the product to the counter. He made sure I was well looked after and even checked with another worker to make sure the product was well priced and suitable to the job I needed. A+ to this store

Highly recommend this Sydney tools. Was delivered the best customer service I’ve ever had from Matthew and will absolutely be going back there whenever I need a tool or servicing! If you need tools this is the store you want too be going too

Adrian helped me buy a High Pressure washer after buying faulty one from Total Tools. amazing service and very glad I made the decision to go here. Well done mate .. excellent customer service and means I am converted ti Sydney Tools now

Had the pleasure of dealing with Jack regarding a warranty claim that another store refused to honour. During the whole interaction Jack was courteous, professional and extremely helpful. Great customer service is a rarity these days, but Jack delivered in spades.