Ferrari Formal

visited a few weeks ago and again today, both ladies who i spoke to were awfully rude, cold and blunt. i didn’t feel at home with the way i was being treated and i wasn’t at ease about buying my wedding dress from them. the customer service at Ferrari formal is appalling.. i would not advise shopping here for any future brides to be unless you want to be let down and walk away disappointed.

Disgusted at the lack of tact and customer serviceAs we walk into the store, we are looked up and down, and asked for the budget, before our names, the date of the wedding, and what we are looking for.Mind you, we gave a very reasonable high end budget but, boy were we shocked with the consultant.She was so arrogant and rude in tone and facial expressions. She walked straight over to a budget area not looking back or chatting or asking anything just dead silent, How did she get a job there? I want availability asap.She didn't ask us our names and certainly didn't give hers, so I flat out asked her name and then told her ours specifically for her to realize how impersonal and rude she was.And yep it went over her head.To say I was disappointed is an understatement how do they even sell dresses?The narre-warren store was where we went.Well once a dress was chosen and she saw the opportunity of a sale gosh everything changed, she smile and went to look for other dresses- she couldn't get dresses to us quick enough, Now yes we found a dress we liked, but hey the experience was so sour that I wasn’t dumping my cash there! And just like that we walked out.Lesson taught? unlikelyI don't forsee any change in the attitude. Some people will never learn. You're there to sell dresses, you can't do that by ignoring clients, making people in the store, feel like burdens, and trying to rush them out - till you see they are prepared to pay top dollar then you care.AH Ah no way did I say YES TO THE DRESS>

Today we had our second booking, We had the most lovely and helpful Meagan who made whole experience effortless and stress freeHer ability to understand what look and style worked best and also catered to our budgetWe walked put with a dress and a veryrelaxed bride to be

Awful service! 'Some' of the staff members are very rude & snotty.I felt like an inconvenience & I felt neglected. I didn't try the rest of the dresses on. I just left & not one even noticed. I went elsewhere & was treated with kindness & respect.I think a lot has to do that they are currently the only one in the area for formal hire.They have decent prices, I cannot fault them on that.The rest of the staff are lovely. It's just such a pity that some let the place down.

Great staff, super helpful. My dress colour wasn’t there but we got the size and style, they ordered it and it came the next day. Awesome! Thanks ladies.

First day wedding dress shopping.Went into another shop first and felt like an absolute queen. Had the most amazing lady attend to me and made sure each dress sat perfect.Came down to Ferrari and the experience was the opposite. I had an appointment however no one attended to me, I had to ask for help. When someone then assisted no passion was shown. I had to ask for it to be pinned and clipped even when it was done it wasn't done properly. The lady said that will do" I was so overwhelmed I walked out after 5 minutes. I went back to the other shop and was fussed over the moment I walked in."

Came in today with my sister to help my dad pick out a suit for my bro’s wedding. Couldn’t be more stoked with the service of Paige, you’re an absolute star. Dad left happy as can be :)

My experience coming into the store 2 or so weeks ago was about average. It was the first time that I was looking and wedding dresses and had no idea what I was wanting, mum and I were so excited to start looking and we probably would of walked out with a dress that day but unfortunately the lady who was serving us, her attitude lowered my whole experience unfortunately. She really just gave me nothing. I came in with no idea and was wanting professional advice and I just felt like I didn’t receive it. The range of dresses was amazing but I was just hoping she would have matched the energy and as this is my big day, I was wanting a little more advice and help with a great attitude.

Asked 2 different staff for help on 2 different days and both were SO extremely rude and did not make me feel like EVER buying from this place! Buying a wedding dress should be a fun experience but this place made it HELL!