Bevilles

I have been a customer of this jewelry shop since 2019 and it never dissappoints me. Good staff and all the items are great!. A wide variety of precious items.

Normally their customer device is good, and I always come here to buy diamonds. this time went for a quick visit to pick up a specific item that I wanted. The lady was to rude, as if she didn’t like my presence and so arrogant. Felt very unwelcome. Anyway I got what I wanted and got out there as soon as I can. Go to some other store and avoid this one.

I've gone to Bevilles in Werribee a few times now, I only discovered it not that long ago but I can honestly say that I've loved every experience. They have beautiful jewellery and I can always count on this store to have exactly what I'm looking for - even better, their prices are very reasonable, and they always have something lovely that I can afford. The workers there are fantastic, they're always so kind and helpful, and it really creates a welcoming atmosphere in the store. Highly recommended.

This is their silver filled rope necklace... I fail to see any silver. Good for costume jewellery.. if you want something proper go to a local jeweller and don't pay these idiots superannuation and store front bills!

Attended Werribee Pacific store today and it was a wonderful experience! Jasmine served me and she was absolutely amazing! She is a pure example of how customer service should be delivered! She was knowledgeable, eager to help and understanding! Can not thank you enough Jasmine for your help today!Kind regards, Renata.

Horrible service. They took all my money upfront and said the order will be ready in 2 or 3 weeks. it's been 3 weeks with no update on my order. They won't pick up their phone either. At the time of purchase, we were misled to believe the item will be ready at the promised time, which induced the purchase. And now the promised time has passed and still no item. I will have to raise this issue further if I don't hear back soon.

They need to fire one of the workers from that store. I received no help on a click-and-collect order from this store. I called to confirm it was there and the man was so annoyed and was being aggressive for no reason. He sounded like he would hit me if i was there in person and the phone was passed around three-four times to different staff as they didnt want to help me. As a retail worker myself, these people have not learnt about customer service and am very confused on how they got hired. They refunded my click and collect without me asking and said it wasnt there and I never ordered from here again. So glad i did not and whoever sees this should not no matter what the owner says as he is lying and I am sure he was on the phone.

THANK YOU TO RITA! (This is Tonga by the way). BEST CUSTOMER SERVICE AND PERSONALITY!!! HANDLED ALL OUR PAYMENT DETAILS SO WELL AND MADE US FEEL COMFORTABLE! BEST ENERGY AND VIBES! She will definitely look after you! Thank you so much Rita!

This review is on behalf of my mother Rita Magro as she isn't able to write this herself. She was served by Cecilia at Werribee Plaza Bevilles and has said that Cecilia was extremely helpful and supportive. Customer service was above standards. Cecilia helped my mother to get her ring delivery changed to Werribee Plaza which is local to her instead of another store which was going to be much further away. Cecilia was very nice and easy to deal with. Thank you

Ordered a ring. Paid in full and got told 2 weeks for delivery. After 4 weeks I tried calling the store but couldn't not get throu. Put a enquiry in throu the online customer care and got a response saying that it was in store ready to collect. Go into the store to pick it up and the wrong had been sent.