Animal World of Boronia

Great range of products and friendly staff. Unfortunately I adopted a rat there that I had been told was well socialised and bred. It became very quickly apparent that this wasn't the case. Very frightened, bit anyone that went near it. We will keep it because we're committed to give it a good life, but it has been a huge disappointment for the kids who can't go anywhere near it and were bitten quite badly. Won't adopt from here again.

Absolutely fantastic customer service! The staff are lovely. Incredibly knowledgeable and offer advice and tips in regards to the care of my pet and the products I buy for her.

First time rat owner who recently adopted two 3 month old male rats, after being recommend your store. Both males were very healthy, however they were completely unsocialised. One was very timid while the other was extremely aggressive towards people. Following this I took them for a vet check and was told that they were in fact 1 year old, and were probably old breeding rats past their prime. After seeing another review left that had similar content I would recommend not buying any animals from here

Very friendly and helpful customer service. They are happy to help you with your enquires with out any both. Their prices are amazingly low for an independent store and are very competitive with the big pet supply chains. For a small shop they are packed full of all your needs wants and anything else that your pet desires. They carry the amazing Din Dins pet food in all different flavor combinations, this food uses human grade ingredients and no fillers just very simply ingredients. Thank you for your fantastic customer service.

An awesome place they have so much great advice for bird owners

Your response is uncalled for and blatantly rude. It does you no favours treating your customers so poorly. You will loose your customer base in an already struggling environment.Please refer back to the message I sent via your website on 26/9. (I have taken photos of our correspondence for your reference as well as your customers).4kg EXPRESS POST. I sadly called you a wonderful owner.You then say in the email click link to food and postage, which I did. YOUR ERROR!You will loose your business if you keep treating your loyal customers so poorly. I was NEVER rude to you. Instead you could just have said sorry about the error, lets fix it like a normal business owner would. But no, you have painted yourself in a very bad light now for all your customers to view.Really unimpressed that I purchased 4 kg of rabbit food for $15, charged $33 for postage, cost them $12.70 to post and after 2 weeks waiting still not delivered by snail mail……

This store beats all the large chain pet shops hands down. The prices are competitive as well as the range of products on offer. The staff are friendly, knowledgeable and truly care about your pet's wellbeing. Making this your go-to shop for pet products will not disappoint

Can't beat the customer service and prices are just as good or better than the big stores

Incredibly friendly staff who have great knowledge of animals, products and above all else a lot of love and care for every animal

Great service and friendly helpful staff