MindChamps Early Learning & Preschool @ Shellharbour

I sent 2 of my 3 kids here. When I was 5 weeks pregnant with my 3rd girl, I asked the girls (I think it was Chantelle the manager at the time) at the front desk to put her on the waitlist to start care when she was 9 months old. At 6 months old, I contacted mindchamp at Shellharbour and check the status of her starting there and they gave me the date, 30th January 2021 so I organised to go back to work then. By the start of January I hadn’t received any paperwork or heard anything so I called them up at the shellharbour site and they didn’t know anything about enrolments and sent me on a wild goose chase, contacting a heap of different people at in the office. There was no record of her being enrolled and no spots for her to start. They put me on a waitlist and I wrote a letter explaining all this and demanding some transparency and answer, it’s almost a year later and I have not heard back. They were completely unapologetic even though they were at fault. I had to delay going back to work as it was too late to get into any other daycares for a while.When my other kid went here for 2 years in 2017, it started off great when it was under the name “the grove academy” but then it became mindchamps and the staff turnover was ridiculous!! He also got a chipped tooth which no one knows how it happened.I cannot recommend this place at all.

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