Repco Bayswater

I visited this establishment today the second time, hoping for a better experience than my previous visit. Unfortunately, the young man who always seems to be at the front desk, who wears glasses, provided the same disappointing customer service that left me with no desire to return.Several months had passed since my first visit, and I decided to give this place another chance due to its convenience. However, to my dismay, the same young man was there, and his attitude remained unchanged. This encounter only reinforced my decision to avoid this establishment in the future.As someone with limited knowledge about cars, I rely on the expertise of professionals when seeking advice. So, when I posed a question to the young man, who clearly works in a shop catering to cars, I expected a helpful response. Instead, he answered my question in a condescending manner, which was both unexpected and uncalled for. It was only when I pointed out his disrespectful behaviour that he attempted to improve his service approach.However, I believe that respect and empathy should be given by default rather than having to assert my right to receive them. Consequently, I chose not to make a purchase and went elsewhere to find what I needed.Based on my experiences, I can confidently say that I will not be returning to this establishment. The lack of respectful and empathetic customer service, particularly from the young man at the front desk, has left me with a negative impression. I would advise others to seek alternative options when in need of similar products or services and from what I see of other Google reviews, I'm not the only one that feels this way.

In store today buying a car battery with my daughter. We were served by a young man who had absolutely zero customer service skills or manners for that matter. Definitely will not be going back there.

Friendly staff, had more stock than I thought! Showed the shop assistant a picture of what I needed and 30 seconds later I was on my way. Speedy service.

dropped in to pick up power steering fluid, friendly service, good range and they had it in stock also good price overall. easy parking out the front of the store so easy to drop in and pick up.

The staff here (or at least the one that served me) require customer service training and should be thankful that they have jobs unlike so many people at the moment. Couldn't believe the sour attitude of the lady when I collected my click and collect order today. Will go back to shopping at supercheap auto where they appreciate their customers.

Terrible customer service. Picked up a tool trolley, brought it home only to realize that it was locked and no key was included. Called up the store and was told that there would be key available and I needed to get one made up myself. Asked to escalate this with no avail.Called repco customer support and they were very helpful and organized for a set of keys to be shipped over.Very disappointed with the lack of competence and effort from the members at this store.

Always great to shop here.. sooo helpful and great prices... picked up a can of upper engine cleaner

Sold my friend the wrong petrol container even though she showed them the exact product photo and details of the 10 litre one from the Repco website that I wanted. Now I have an unsuitable and weird 6+2 litre container that my friend filled with 6 litres of petrol on her way home. Very disappointing.

Got what I needed, price was good and service good

Helpful staff, but their parts system was incorrect for the item I wanted.