Fitness First Richmond

Fix the air-conditioning! Gym not fit for purpose!ATTN: Sebastian Kratz - Club Manager, please push the owners to invest in this, people are getting sick from the heat!Many members unhappy.Multiple staff members admitted that air-conditioning needs fixing but management simply won't do it. Please spend the money and protect your valued" members.WARNING: DO NOT JOIN THIS GYM UNTIL YOU SEE A RESPONSE TO THIS REVIEW CONFIRMING AIR-CONDITIONING IS FIXED. I WILL REMOVE REVIEW WHEN IT'S FIXED. GYM IS DANGEROUSLY HOT."

Absolutely amazing Gym! I visited this branch for the first time today, the front desk attendant Marina served me and gave me the tour around the entire gym. There is plenty of space and equipment for all users! Marina was very patient and answered all my questions for 30 minutes. I couldn’t resist the hospitality & the friendly staff working in there!! The services provided for the weekly rate is definitely worth it!I will definitely recommend this gym to anyone who’s willing to work out soon. The staff are very friendly and approachable, and the fitness trainers are highly qualified!!

One of the most well stocked in terms of equipment and spacious fitness firsts in the region. Well deserving of the platinum ranking. Staff are very welcoming, and the zoltan’s hot yoga classes are fantastic.

Since living in Richmond and having a good gym near by is great.Fitness First gym will always be a good place because it is nice and big plenty of space to train.Looking around the gym, there are members working out for the same reasons.The atmosphere is good but always keep improving it.Customer service is okay but can be better.The staff are great people and very helpful.The personal trainers are great and treat their clients well.Overall it is a great gym and happy to be a long term member.

It might be good gym however, very dishonest management. Eventhough my membership finished and i have been denied access to the gym the management continued to charge me even more than what I used to pay. EXTREMELY DISHONEST

As someone who has been apart of the fitness industry for years this is to date the worst experience I've ever had with a gym. I have become a member temporarily with my move in Melbourne at the beginning of the year with full intention to cancel before my contract ended I was more than aware I would have to pay for the extra months I wouldn't be a member for. My first attempt to cancel was over a month ago which wasn't escalated like it was said ti would be so they have continued to take out my membership which I thought was for the months notice. However, upon a follow up call since no one checks their emails there or bothers to reply to them I have since learnt that no one actually processed my cancelation request. She was lovely and said don't worry I'll get the club manager to email the payment link today to get it sorted and apologised. Have I received this email yet ? no. I wouldn't recommend this gym if you don't intend on becoming a life member since no one wants to help cancel your membership.

This is a great fitness club! It's got everything you need, tonnes of space, and fantastic facilities. You may pay a bit more than the 24/7 gyms but it's totally worth it.

Quite disappointed about the service of Fitness First after I have used their gyms in different locations so far.During my stay in Australia I signed up for a membership agreement with a minimum term of 1 month. Before I returned to Europe, I tried to cancel my membership directly at the gym, which was refused and was advised to write a message by email. After I have sent the first message on 27 Jan 2023 and a second message on 26 Feb 2023 I still have not received any response and the weekly fees are still being debited. At the gym, nobody answers the phone calls.

Great gym - has 2 wayward treadmills

Service is great, it’s just a very old gym.Equipment needs to be updated, everything is super old and rusted.The spin bikes in particular are very old, they don’t have dials so you have no idea what resistance you’re on. They’re also super rusted, you can hear the metal squeaking and scratching when you’re on the bikes.Have injured myself a few times on the bikes because they’re so old they don’t lock onto cleats and you slip out.For some reason they’ve moved the spin classes into the Pilates studio, which isn’t good. Even the instructors complain.The treadmills are similar and many seem to always be out of service.