Darwin My Vet Service

On Thursday 1 July 2021 my two year old Pomeranian X Chihuahua, Jedediah 'Jed' Cabernet ran out on the road and was hit by a passing vehicle. I took him to the closest vet that was Darwin My Vet Service and although not my usual vet they agreed to see us immediately.They were professional, empathetic, knowledgeable, informative and provided effective treatment; and their prices were very reasonable. I felt they really cared for both us. Two and a half weeks later, my little boy has made a full recovery.I'm so impressed with the vets and support staff that I've decided to transfer both my dogs' records from my previous vet service and make you my vet service.Thank you Darwin My Vet Service.

Great friendly facility, assisted us whilst travelling around oz by getting us in so our little fox terrier could get checked out. Lee was very caring, informative & emphatic in his dealings. Thanks so much for everything.But unfortunately she had to cross the rainbow bridge. ❤❤

Dr Lauren, Dr Fritz and the team have been amazing with my dog Flynn. They always have time for him even though I have been giving them short or no notice that he is coming in. I have complete trust that they care about Flynn's wellbeing and want him to get better as much as I do.

Excellent customer service from start to finish. Very good with our cat. No rush and anything was a problem. Strongly recommended! I am sad that I found this place just when we are leaving! Keep up the good work!

They had never met us and our beautiful fur baby but they were compassionate, caring and respectful of our wishes when we had asked for our girl to be euthanased due to advaced cancer. A few days later they sent us a beautiful had written card sending condolences. Absolutely recommend them.

TERRIBLE . DUE TO THEIR SOCIAL DISTANCING PRACTICES THEY MISDIAGNOSED MY DOG LEAVING HIM WITH A FOREIGN BODY IN HIS EYE FOR 4 DAYS!The problem with social distancing is that I was unable to comfort my dog and attend the appointment with him, he was afraid and not willing to cooperate which meant the vets could not properly view his eye.They diagnosed him with a scratched cornea when he had a foreign body in his eye! They Charged me $170for the consult and meds.I was confident he had a foreign body in his eye so That same night I sent an email with clear photos of the foreign body in his eye to the email advertised on the website to which they claimed they didn’t receive.When I tried to book him back in to get it sorted. They were fully booked and referred me to their other clinic univets in Palmerston who also had social distancing rules which resulted in him being misdiagnosed again as a scratched cornea /maybe a corneal sequestrum They charged me another $170 for the consult and meds. I had also sent them photos of the foreign body in his eye hours before the consult as I suspected they would have trouble viewing it if I was not allowed to attend the appointment with him.They then offered to sedate him and have a PROPER look the next day for a further $470. Which would have totaled $810.I was feeling disappointed as I didn’t receive a confident diagnosis from either clinic and also felt I was being ripped off.so I got second opinion from another vet service who confirmed it was a foreign body in his eye and is Currently removing the foreign body right now, I was charged less than $170 for the consult and procedure!! He was also able to diagnose my dog properly because I was allowed to enter the practice and keep him calm.There is 1 Vet I would like to excuse from my complaint her name is Natasha Hanrahan she is a vet at my vet wulagi and she is absolutely amazing and has been great with my boys. If you have to go there I would recommend her 100%

I have mixed feeling about this establishment. The vet we engaged with was brilliant and very supportive when the time came to put our boy down. However with recent events, we had a vet emergency and was told over the phone that they couldn't see our dog for a couple days as there was no appointment times. We asked if they could recommend someone as it was an emergency, we were told no and goodbye. We were absolutely guttered with the lack of care/respect and the rude response from the counter staff.This could of been a one off experience with a new staff member however we have now moved vets and are extremely.Would I recommend, honestly 50/50. I would suggest do your research and find a vet service that has a more permanent veterinarian.Thanks

They have been our vets and support for 12 years. I was always happy with their service and I found them very compassionate towards my animals. I trust their expertise.

Outstanding service and very knowledgeable dedicated vets.These guys saved my little dogs life when he was poisoned by a cane toad.I can not thank them enough.

Excellent vets. Took great care of my Louie during his recent injury. Thorough and professional