B & B Industrial

A great range of hard to find agricultural and industrial pipes including suction pipes and cam lock connections.

The guys there knew exactly what they were talking about and great customer service

Very good sevice

Bought products from them around 8 weeks back. Paid in full including delivery. when I went to see the products I was offered free delivery but cheekily added a fee to my bill when I went in to pay for it. Its my fault I trusted them n didn't check the docket in store. But when I called to enquire they said they never promised free delivery. Delivered half the products on the promised delivery date. Informed them that there are missing items AND A DAMAGED PRODUCT. delivered the missing items but not the damaged item. Asked me to repair n use it. Calling them for the last 5 weeks to get a damaged product replaced n delivered. Mr aa Says they don't have staff. Asked for directors. Said s n s are not in office and don't answer the calls unless its emergency nor answer emails. The option i was given is to get a ute and come n pick it. I don't have a ute which means I need to hire one for a mistake they made.SORRY EDITING MY REVIEW AS I DONT KNOW HOW TO REPLY FOR THE BELOW RESPONCE.I have asked apologies for my mistake of not picking the delivery charges at store when I paid for it. I well n truly understood the impact of COVID and delays it can cause to freight delivery. But on 28th sep 11:17am I got a missed call n when I called back same day 11:55 I was told the product is in store and I need to go n pick ig t as they dont have any one to deliver. I agreed to wait. after that I called them on oct7 228pm, oct9 151pm, oct14 959am, and few other times from other phones which I unfortunately have any data. After writing this review, on oct15 809am I got a call which I could not reply at the time. Called them back oct 921am and the delivery was made the same day when I was told the previous day it would take 3 months. Got txt messages as well, on sep 17, from one of the store guys M where I have been advised to use a mallet and fix the damaged product. in the same conversation I have agreed to wait till the product arrived as I do not want a damaged product. If you want I have that conversation as well which I can post if you insist.Its good to understand a coin from all sides. Will only help in increasing the coins in your till.As you have accused me off lying I am posting the screenshot of calls made to you. it also shows the calls you made to me. now you know how many times I called you to resolve the issue. I am also posting the txt message where I have been asked to repair a damaged product even after paying he full price. Let the readers decide. Think you now owe me an apology. I came to a local business not because bunnings do not sell the same product. Sorry for the late reply.