Plus Fitness 24/7 Kareela

*Update* Despite the below response, the owner of the gym refused to send me the form they are referring to on multiple occasions. Otherwise I would have filled it out and returned it because like they said, it is a simple process. They are also refusing to refund the 6 weeks worth of fees taken after the cancellation was requested despite the cancellation period being 2 weeks notice.BEWARE! Mell is illegally taking funds from my account despite cancelling the membership numerous times.*update* I am now receiving threats from Mell over this review. Still no cancelation acceptance and still no refund for fees illegally charged post cancellation.*update #2* instead of cancelling the membership as requested in line with their own 14 day policy, she is now threatening me with a fake solicitor. Not sure what’s wrong with this crazy woman but I’d avoid any agreements with them!

Awesome gym to train at. Equipment is new and updated, gym is tidy and well kept, lovely staff and a great atmosphere.Definitely best gym I’ve trained at recently.

Decent gym in a great location close to Coles and lots of parking. There is only one squat rack. Staff ask you to move off equipment when they are running a private PT session or doing a tour for new members - I would understand if it's for a group class but not when you're showing new members around and could have set up the same workout elsewhere.

The gym & fitness equipment are very old. Too many people at once for such a small gym and there is not enough equipment for everyone. There is not enough free space for everyone to do safe exercises.Rubber mats stinks terrible!! You must replace them with the new ones! I don't use them anymore as I am afraid of get an infection.Too many members for such a small gym!

Mell and her staff are absolutely lovely! As soon as i walk in the door i’m greeted with a friendly smile and always walking around making sure everything is running smoothly. the gym is also kept in fantastic condition! I don’t know how people could write such negative reviews!!

I've been going to Kareela Plus for 2 years and in that time I've had generally speaking a good experience. Facilities are clean, equipment in order and staff friendly enough. Recently I broke my wrist and was unable to go to the gym and they put my membership on hold two times which I was grateful for.When my gym membership restarted I was not notified by any form of communication a simple email/call/text prior to the date would have been helpful to ensure I had funds ready for the payment. Consequently I was charged a dishonor fee on the day I restarted by payment (a hefty fee for someone impacted by covid-19).Overall I think the facility and equipment are great, meaning that the price of membership is quite good. However the customer Service and the payment provider unfortunately has impacted on my experience with Plus Fitness Kareela and therefore I believe the business is an average 24/7 gym.

This gym stands out in comparison to others, the staff and members are always ensuring weights are put away and cleaning the equipment after use. Overall great staff and environment to be in!

The cleanest and most well maintained gym I’ve been to. Staff are all lovely and always so encouraging.

Excellent Gym, my whole love being members. Super friendly staff who are always happy to help you. I am really enjoying my PT sessions as well. Looking forward to Plus Performance opening soon

Staff are always amazing and welcoming!The gym equipment is really good with great variety. Cleanliness is always on point