Mountain Equipment

Friendly staff, very helpful and knowledgeable when fitting climbing shoes and other gear.

Great service and lots of experience.Stock range not extensive but can get anything in from the city store...might be best to check before visiting the store. Good people!!

Lovely atmosphere. Staff are friendly and are quite expert on their outdoor knowledge.. they gave lots of tips ..I miss Frankie she was really nice. Goods are a bit pricey but quality you can trust each and every time. Rarely seen the shop on sale/discounts. Worth it to go and check them out next time you need to stock up on your outdoor gear ..

I went there today and was greeted by king staff which helped me fit my climbing shoes and gave great advice on how to get the most life out of my shoes. 10/10 experience. will be coming back

Top quality customer service. We went in to get new indoor bouldering shoes and the person that assisted me was extremely knowledgeable. I fit into shoes easily and found a good pair quickly. We were able to test the shoes out on a small demo wall they had in-store which is so important for choosing shoes. He was super patient with my partner who needed to try very many shoes to find one that was comfortable. He demonstrated excellent knowledge by finding a shoe that was comfortable for her.

Got great advice on some climbing shoes, staff was super helpful and took their time to explain to me what was the difference between the shoes. Would recommend just for the service.

Went there last night for a pair of bouldering shoes - the employee that helped me was fantastic and very clearly knew her stuff. She patiently sat by while i tried on about five pairs of shoes and had a nice chat while she did so. Definitely recommend this shop for anyone looking for great service. The climbing wall for testing your shoes out was also a nice touch

Brilliant service, product knowledge and understand layering performance needs in zero degree situations, heavy rain and/or alpine backcountry conditions. I went looking for a technical goretex jacket and was shown the performance features on 4 of them with goretex or similar performance materials. By comparison I can say that unless you really know what you are looking for in a technical jacket, Macpac and Kathmandu (M&K) could sell you a unsuitable fashion jacket instead of a technical jacket. Fashion jackets have the look but miss the right features due to cost cutting applied by the accountants. For example many M&K jacket models have zips that are not waterproof but rather standard zips hidden under leaky velcro flaps (little point having a technical jacket with leaky zips in the middle of a wet day or night). Some customer feedback on M&K websites say jacket were bought for bushwalking in rainy weather, but found not to be waterproofed, and leaked within hours. If a jacket cannot keep you dry in a downpour, then in wet sleeting weather like in the alpine back country could risk killing you! Love Mountain Equipment's product performance philosophy and clear point of difference.

Great outdoor store with plenty of climbing, canyoning, abseiling equipment.

Customer service second to none! We are in Canberra and after I ordered the wrong size hats they not only tracked down the correct size but express posted them at short notice so we had for the weekend. 5+/5