Hearty Homes Office and Selection Centre

The gang at Hearty Homes have gone above and beyond.

We worked with Lana, who made the whole process of picking our colours smooth and exciting. We were very pleased with our outcome!!

Went to look at there quality off building. Was very impressed, better then most but not as expensive as some. Friendly staff at the display centre, gave us good advice.On our short list to be our next builder once we get some land.

Highly impressed with Hearty Homes and specially Darren from the sales team. Their floor plans are nice, easily modifiable, reasonably priced and you can get upfront cost estimate directly from their website.Darren was very accommodating and showed great understanding particularly due to our constant changing situation- anyone else would have probably given up in helping us but not Darren. He understands your situation and works with you as a customer rather than trying to just push for upgrades like lot of others do. I was quite impressed with the way he was quickly able to understand our thought process and work based on that and modify the floor plans. He also persuaded the management to build in towns they usually don’t build for us. He is highly knowledgeable and has great technical understanding of the industry – you can ask him any technical queries you have for your build and he will have an accurate answer to that straight away. Very easy to deal with and also down to earth bloke. I highly recommend dealing with Darren from Hearty Homes with building your new home.

This is the fourth house my husband and I have built and it turned out to be the easiest build. We were already to go with another builder, however after walking through the Hearty Homes display house and talking to Tom sr, we realised that Hearty Homes were the builders for us. We made quite a few changes to the plan and Kevin also suggested a few that we had not thought of. Having Natalie's help to pick out the tiles, carpets etc. was invaluable. During the build George was fantastic and his suggestions during the build has made living in to house so much better. Also dealing with the ladies in the office was a pleasure. Through out the build nothing that we asked of Hearty Homes was too much trouble. Even now after living in the house for six months, I still get a wow when walking in to the kitchen/family room.

We love our hearty home!Front start to finish the build was perfect, Tom jr made the decision to build with hearty homes an easy one making sure our quote and design was exactly what we wanted, George our build Superviser went above and beyond to have us in our home before Christmas last year and the quality was outstanding!We just had our 6 month maintenance review and had to nit pick small things, kade from M4 property services and his wife BJ called to book a time, came 10 minutes early and was such a pleasure to deal with, kade walked through and went over our entire house making sure doors didn’t squeak and paint wasn’t bubbled, he fixed a few cracked corners in the house and left it looking brand new, even went over things I hadn’t previously seen or didn’t care aboutSuch a great team put togetherWill definitely be building with them again!

Absolutely awesome ever so friendly and helpful.

This was our second build with Hearty Homes, after building a similar size/plan investment property with them 3 years ago. Our property had an expected build time of around 12 months and the timeframe provided was accurate (4 bedroom, 2 bathroom), with the main delays during construction being in the windows and tiling as well as follow up trades/handover processA couple points of frustration lay with inconsistent communication. We seemed to wait a day or two for a reply to an email (which is more than acceptable) but in other instances more than four weeks and in one instance a proposed on site inspection request went unanswered and the date went by without a response. It didn’t particularly bother us when we did receive an answer “late” (we would probably consider anything past two weeks a “delay”compared to our previous experience) however it was the differences in response rate that made it hard to manage our own finances and third party contractors such as fencing, landscaping, real estate agents etc. When issues were identified and raised throughout the build they were generally dealt with by our site supervisor in a quicker manner however following up from there (when required) felt more “corporate” and lost a personal touch with it feeling more like a blanket response/reply rather than a solution based conversation.There were some delays with the final handover in which a lot of contractors seemingly weren’t coming back to finish work. For example plumbers and carpenters would have a day or so worth or work but as the “main job was finished and paid for” there was no incentive for them to finalise their work. Whilst no fault can be put on Hearty Homes as we were assured the were managing this as best as possible, it’s worth raising it was a source of frustration and very much a reflection on the broader building industry in 2022-2023The final handover process also felt a bit disjointed compared with our first build, with week by week delays lasting around a month resulting in some items being missed and not being rectified before the final handover. There was a number of smaller onsite inspections in the final weeks in which the list of incomplete works piled up, causing some confusion as to what had been identified and what hadn’t been identified, I.e we would lose track of what was meant to be fixed before our next catch up. We preferred on our last build to have just one final walkthrough inspection in which we had a longer opportunity to go through the entire home and work through defects rather than multiple smaller chances in which we would work on the same list and then work through the delays and reschedule everything for another week timeDefects still outstanding post handover included clothesline missing, some external plumbing not completed, internal flooring mistakes still to be rectified, caulking around tiling to be finished, walk-in robe cabinetry not completed/missed, front façade not being completed and some obvious painting defects.Overall the staff we directly had contact with were all friendly and we were pleased to support a local Ballarat business in this instance. Office and administrative staff were all prompt and knowledgeable (billing, design team, etc). Our site supervisor was generally sympathetic to our concerns and we felt was honest when we had questions or raised issues. He was also accomodating when we had special requests with our landscaping and fencing completion for which we were thankful for. We would recommend Hearty Homes to build again however would most likely search around at other builders as well rather than just going with the “locals” as the overall product was no real different to what we have experienced with the bigger national companies and there seems to have been a decline in the “finishing touches” of quality when comparing to our first build from three years ago that would place Hearty Homes on par with most other local/national builders.

We've just had the 6-month maintenance done on our new home, mostly very minor nit-picking to be honest, but the maintenance crew was fantastic. They fixed up a lock that was a bit sticky, completely repainted the ensuite and a sliding door and some door frames when all we expected was a little touch-up of some brush marks. A tap in the ensuite was also stiff and starting to creak, so Hearty Homes arranged for it to be fixed by the plumber straight away. My daughter built a new house with another builder, and had no follow-up maintenance at all (in fact she's never heard from them again since they moved in).Our build was so easy from start to finish - great people, always contactable, and we got exactly what we wanted. I did an initial review 2 weeks after we moved in, and I haven't changed my mind since. If you want to build a new home, these are the people to go with!