Save On Spares p/l

They never have parts in stock. Always have to wait for them to find out and get back to you and then wait for the part. Not to mention having to wait on hold in the phone every time you want anything!

Reviews below is true. Poor customer service. Guy at the front desk with a thick beard snarls at you. And it is true, the company will not honour returns. So visit at your own risk.

Really bad customer service and phone manners

Poor customer service, would not recommend going to the yarraville store, upon arriving he was so rude, he may need some good training on customer service.

BUYER BEWARE: Firstly they don’t call you when a part is in. You need to chase up yourself. When the part is faulty, they will not issue a refund for any parts they had ordered in. The thing is, they have to order all parts in - the shop is empty. RORT. The only solution offered for our case, was having the part sent off to be repaired. Being without a washing machine with a family for 4 weeks, whilst awaiting for the part we’d payed for in full, when we were initially told we’d have the part we needed and paid for in 1 week, is not a fair solution. Oh, and they will also try to accuse you of changing your mind on the part, without even looking at the fault. DODGY. Taking to VCAT - not concerned that the case will cost me what the part cost me. My biggest concern is there are businesses out like this trading in Australia rorting consumers.

I needed igniter for the gas oven online price was doble then this people. Thanks save on spares.

Very poor customer service no message to let me know if my part had arrived, I had to call myself. Rang the guy up in footscray, told him I will be there right on 5pm on closing time can you please wait until I get there. Got there 4.58pm doors locked waited out front due to me seeing him in the store. He opened the and told me that we are closed after I had just spoken to him that I might be couple minutes late which I was on time. Now you can sell your part to someone else very bad customer service will not recommend this place for spare parts anymore.

John is a lovely bloke. They carry just about anything that you require. Perfect service.

Didn't honor their return policy

The guy John on the front desk talk very rudely and doesn’t respect customer and not even listen completely what the customer is asking for. Buy with his regular customers he speaks very nicely. Very poor customer service.