The Big Garage Subaru

The 78mth Subaru service for my Forester was completed satisfactorily in a couple of hours while I relaxed in the Customer Area with my own work.

Excellent service from Marc and the team at the Big Garage, have recommended them locally to others who have also now been pleased with the service and are now waiting delivery of new Subaru's.

Thankyou for taking the time to do a thorough service, fitting me in at short notice, and investigating my concerns, as well as washing my car.

Very efficiently done for our car device. Thank you! Everything came together very well!! ✅

Marc Caruana did an exceptional job explaining the options of what needed to be done to fix our car. I had a great deal of confidence in his opinion and explanation.

Unfortunately Marc and the service team at The Big Garage Subaru have managed to provide the least professional service I’ve ever experienced in the years I’ve owned a car. From charging top dollar for failed diagnostics, to messing with calibrated accessories. When questioned about the poor service for the high costs; Marc replied “Have you ever heard of inflation?”Clearly showcasing his lack of integrity and respect towards his customers.I will be taking my business elsewhere indefinitely.UPDATE: The information I was provided with by The Big Garage Subaru has lead me to replace components on my car which has not fixed the issue which I took it in to be assessed. Meaning the diagnostics provided by the service team failed and I was charged for false information.RESPONDING TO OWNER: The issue behind the cause of the knocking sound was a very worn ball joint and not the sway bar links as diagnosed by your mechanics.

Great service Team Subaru!!!Thank you for dropping me at work, picking me up and washing my car after the service. Excellent!!

Extremely courteous and amazingly helpful. Two members of the team drove out to Eagle Point to pick up my car and returned it 3 hours later. Everything was explained to me and I was also provided with a special fluid to put into my fuel tank. Overall, an excellent experience!

Poor service from The Big Garage Subaru.The mechanics are incompetent, the service staff are unpleasant, their system is outdated or designed to be totally uninformative. The man behind it all Marc; is dismissive and rude. I’ve had only amazing experiences with other Subaru service centres up until now.

The Subaru staff were excellent. Lochlin was helpful from the outset and this made the whole process streamlined and professional.