Petorium Pet Supply Warehouse and Manicured Muttz Dog Grooming

I came to Petorium yesterday to purchase a particular brand of frozen raw cat food that the brand said they had in stock.The one staff member there was busy talking to customers when I walked in so I wandered around, having a look but couldn’t find what I was after.I was waiting for the staff member to finish up with the other customers but after ten minutes of listening to them discuss their experiences with different dog breeds (from what I could tell, this was not related to any purchase they were going to make, it was just general chit chat), I decided that ten minutes of clearly waiting for the staff member was enough and started to walk out the door.It was only then that the staff member finally acknowledged I was there by saying ‘oh I’ll be with you in just a moment’ to which I replied ‘no thanks’ and left.I don’t mind having to wait a little as a customer is being served but being plainly ignored and forced to wait ten minutes while they have a social chat is poor customer service and just plain rude.Who knows how much longer I’d have waited? Their conversation wasn’t finishing up as I left.I’ll definitely not be returning.

Thank you to Michelle and the team at Petorium in Mornington.They helped recommend and source dry food and powder of our arthritic cross ridge back and Labrador dog, It really has made a big difference to his mobility. Much appreciated Jack and Ben

Love the service

Not open 7 days a week like it says on their website.

I visited Petorium shortly after adopting my Flemish Giant rabbit, Prince. The staff were incredibly helpful directing me towards the things I'd need to care for him properly. I was able to find the suitable cage size for him. The pro-tip is to put cat litter in a tray in a corner of the rabbit's cage for them to use as a toilet - I wouldn't have been able to toilet train Prince without your help! Thank you so much!

Excellent service and very caring staff

Manicured Mutz their groomers fantastic