Frankie Salon South Yarra

Amazing salon! I have struggled finding a good salon in Melb. Amy was amazing! Salon is beautiful and clean, good tunes playing, super spacious & a beverage on arrival. My new “home salon”

Had quite a unpleasant experience at Frankies, which to be honest is a shock to me as the reviews I saw looked quite amazing. I arrived to my appointment 6 minutes late so I do take responsibility for being slightly late but not ridiculously late that it would impact the service I had booked, which was a Half Foil and Toner as I had a major event on the coming weekend interstate in Sydney. Upon entering I was told I am late and they may not be able to do the services I asked, which for a first time customer is appalling as I called up to say I will be running slightly late and assumed from a logically perspective that 5 to 6 minutes would not affect this.Yea on this, I was already a little taken back but I suggested I am happy to leave if the service cannot be completed, the lady then went and spoke to her team member and came back to tell me that it should be fine and sat me down.After my hair was completed it looked great and the colour looked nice. Couple days later (3 to 4 Days after my appointment), a family member who owns her own hair salon inspected my hair and noticed that1) My Roots were not fully coloured correctly2) Lifting the top part of the dyed hair, underneath a lot was not dyed and only a T Section was done not a half foilI was charged over $330 for the service and they unethically provided a T section and not what I had booked and paid for without mentioning anything to me. I then called and spoke to I believe who was the manager who rudely told me no refunds, which is not only unethical but illegal to offer to a complete no refund policy. She suggested I come in to fix my hair which was impossible as I was in Sydney and kept referring to me “not being happy with the colour” in the email which wasn’t the concern, it was the fact that the salon overcharged me on purpose and completed only a T Section. After a couple back and fourths I was only provided a $50 refund which is disgusting as I had to urgently find another salon in Sydney to fix my hair for an event which turned out to be a surprise birthday.Worst of all I was not apologised to once during thisEdit in response:Clearly you have no decency to admit fault and apologise just shows the level of lowness you will go to personally attack me online. I have provided few high reviews in the past, but like most tend to review after bad experience, but the manager decided to purely pick on my negative reviews despite having positive reviews and act as if I am attacking the salon to make myself feel good. Frankies is the worst experience and treatment in my entire life, I would never have responded but after being attacked online like this calling me self-loathing when you were at fault 100%.Furthermore, the initial conversation where I asked for some refund, I wasn’t even apologized to for their mistake or a simple sorry even though you had messed my hair up when it came to providing a T Section and going ahead and charging me for half foil shows that you may fool others in the future who may not know better at the time. My mother took my phone and never ‘yelled’ but rather directly asked for compensation of some sort or refund as you charged me more than what you actually did, you suggested I email you with evidence. I had to urgently find a salon in Sydney to fix my hair prior to my event which ended up costing. You were refusing a refund when you overcharged me and your only defense is that I was 5 minutes late to a 3-4 hour hair appointment is beyond hilarious.I sent through an email with photos, also mentioning im happy to take my case to ACCC as its against consumer law to have a no refund policy but it’s possible manager is not aware of basic consumer law. Nowhere in my review did I personally attack Frankies, but moreso shared my experience and in return I was personally attacked online for an error on YOUR part. Shame of you and your treatment of a customer.

I had the lovely team at Frankie do my hair for my wedding and I was so happy with the result on the day! I’ve been coming to Frankie since my first date with now husband and the whole team played a part in the lead up with fresh colour (Maddy), cut (Pete) and on the day styling (Amy). It stayed all day, I didn’t have to worry about it and it helped make me feel gorgeous. Thank you so much for providing a wonderful salon experience time and time again x

The Frankie team are efficient and experts in hair care and colouring. I had Amy do my colour and she did an incredible job first time! Beautiful quality products as well.

The most lovely experience for my first Frankie Salon visit. Katie was a dream, her guidance and expertise really shone through and I was thrilled with the final result. I ended up with a perfectly blended balayage that I am loving. Can’t wait to come back!

Frankie is an amazing salon! Everyone is so friendly and welcoming. Tony is a great hair stylist and always makes me feel so comfortable and heard! He has great knowledge and always ensures you’re leaving happy! Would 100% recommend Frankie ☺️

Visiting Tony is always a positive experience. Aside from some awesome hair cutting skills, he’s just the nicest person to chat with as he works his magic on your hair. His cut is so good, it continued to look great even as it grew out over 3 months. I have curly hair and the cut itself works well worn curly or straight.

After many bad experiences at several hair salons in Melbourne, I’m glad Ive found Frankie now.Amy is excellent! She chose a perfect hair color to suit my skin tone and a perfect cut for my fine hair. Amy works very thoroughly and she’s lovely to talk to.Highly recommend and can’t wait for my next appointment :)

First time going to this place. Beth was my stylist and she was lovely, my hair needed a bit of love after a very long time between cuts. Her recommendations were spot on. Will visit again. Thank you Beth and the team at Frankie :)