Wellington Park Kennels

A bit disappointed with the level of customer service as a potential new customer wanting to book. I sent through a booking enquiry and was told to call if I wanted to book in. When I called I was asked a few questions regarding my dog and being completely transparent I advised she can get scared of men and maybe a bit apprehensive. The girl on the phone suddenly said she needed to put me on hold to speak to her manager. She came back and bluntly said unfortunately they will have to refuse my booking. Totally gobsmacked I asked why? And she said that they have a number of men on their staff and (in a sarcastic tone) she can't make sure my dog has a woman looking after her every day (not that I even asked for or expected that). They don't want my dog to have a negative experience and be put off kennels in the future but she can give me names of other kennels in the area... If I had concerns about my dog being there then there is no way I would even consider booking her in but apparently, this girl knows my 6-year-old dog better than I do after a 1-minute conversation. I completely respect their policies, that is fair enough but customer service is sarcastic and not tactful at all. One would think that building relationships with new clients would be quite important? That if you are going to refuse a new customer that you could respectfully explain your reasoning so the customer may understand instead of having an attitude as if you couldn't care less. Fortunately another kennels I initially wanted to book with is available on my dates and the owner (very friendly and welcoming) spent 15 minutes on the phone with me discussing their kennels, what the animals are fed, how they are looked after etc. had a laugh, booked me in for a tour and is happy to take our fur babies.

?...seen very bad reviews so won't be using them....crazy they want to do a meet n greet with my pets!!!! Wat do u expect for them to jump up n down to these ppl....total strangers obviously they will be scared so will be barking !!!!! Very silly.....other places don't want a meet n greet they just want them vaccined which makes sense!!!!!!

This place is straight up weird. I called up to enquire about boarding my 7 month old puppy and was advised to make an appointment to come in so I could check out the place and for my dog to meet the staff. I arrived after a 48 minute drive expecting a walk through of the facility which I never received and they also wouldn’t allow me to have a look at the kennels so I could see where my dog would sleep. Really strange and it caused major red flags for me. I could hear dogs crying and howling from the kennels however I couldn’t see them. Do not bring your pet here.

They take a booking for a nights stay over for the dog to get used to the place. So on the meet and greet as I did advised them my dog bit nervous around female and new people. So the manager comes out to see the dog with other staff members. Which made my dog a bit nervous as new place and stranger looking at him. The guy took the leash my dog barked at him then the manager says no no ,we can’t take him. Although the the aim of the Vist was for him to stay a night to get used to the place and the staff .How do u expect a dog to get comfortable so quick??. Shocking won’t be back that’s for sure.

Left my cat and dog here for 5 nights, both in fairly good condition, didn't seem to be stressed at all when they got home. My main annoyance, the mandatory $15 extra charge for bathing the dog before handing her back to us, there was still visible dry dirt on her legs. I don't care if my dog got dirty, but if you insist she needs a bath before she gets home, at least do a decent job. Also no real comments were given, even when asked about how they were while boarding.

Very happy with these kennels. We boarded our lab there for week and he was very happy, healthy (and a bit better behaved) when we picked him up on Sunday. The staff were lovely though we couldn't go and inspect the kennels when dropping him off due to being so busy - this was the only downside. Prices were reasonable and we were able to have him walked, get treats, have play time with staff and other dogs. They also called midweek with an update on him and to confirm when pick up would be which I found reassuring.

Our Kelpie stayed here in 2021 for a weekend. When we picked her up she had a hematoma on her side. When we questioned what this was from, we were told she did not eat any bedding or play with other dogs so they didn't know what this was from. Ever since picking her up, she has never been the same, she, to this day, remains skitish and easily frightened of loud noises, large/spontaneous moving objects - something we never had an issue to prior to this.

This Kennel cost us an incredibly sentimental holiday for my mother's 60th birthday - a memory I will now NEVER have due to the unprofessional nature of the business.Initially, my dog had a meet and greet" back in Feb situated outside with the kennel manager. This was a non negotiable requirement for the kennel before accepting in pets post Covid. I completely understood- my dog had been looked after at the kennel before. After meeting the owner

We've been bringing our dog Fern here for years, I swear she wants to stay when we pick her up. She used to lose weight at other kennels, but seems to be much more at ease with this one, and her weight is much less of an issue. They really look after her. Staff are great.

My dear old staffie friend, Cammy, has just had a 3 night “sleep-over” at the wonderful Wellington Park kennels and was cared for beautifully. Thankyou so much, to Emily, Amelia and the staff involved in making Cammy so comfortable. Great service and we will definitely return.Best wishes,Chris and CammyMt Gambier, Sth Aust.