StarTrack Perth Road Freight

The worst courier service I have seen in my entire life. If there was zero stars, I would definitely choose it. Someone dropped a parcel card at my letter box and didn’t even bother to communicate and ran straight off. I took the card 2 days later to the depot all the way near the airport and they said we can’t give it to you you without calling customer service first. I called them while I was at the depot and they said sorry we can’t do it today as they advised they will re-deliver next day. I asked what time and they said it will be anytime during the day and I discovered it was a big lie by the customer service representative as the next day I stayed home all day and no body came. I called again and they said sorry we can’t do anything as it’s Friday , so leave it until next week.StarTrack lack respect for time and commitment to customers. Their system is worse than third world country systems. I can’t believe that such a company exists in Australia, and I will report it to Dell company as they are destroying their image by delivering through a bunch of amateurs.

Overnight took 4 business days, driver doesn't know how to use an intercom so just tells his company that he couldn't get access (Der its an apartment building, seen one of them before?). Then basically after lying about not being able to deliver/nobody home, leaves nothing in the letterbox to give me a clue as to what has happened to my parcel. Being affiliated with Australia Post my expectations were very low

I have only one piece of advice and that is to knock harder on the door. I have been home all day and just missed the delivery because I didn’t hear a knock. I'm not well but now I need a trip to the post office. Have never had a problem before thankyou

Had a ghost parcel floating around since 3 weeks. Could not be rerouted even with 2 tickets and calls. As of hotline advise I went to the facility to pick up. First answer was parcel could not be located. After insisting staff to ask colleagues and database it was located and delivered on the window..process took about 30min. This review should address 5 stars big thanks to the individual who committed and solved it. The cut in starts should be for StarTrack as company who is not helpful at all to resolve such easy issues.

I could write a long, detailed review about how bad my experience has been with these guys, but they don't deserve to waste anymore of my time. I don't understand how such a simple process can be made so difficult.Hopefully I can save someone a pointless mission to the airport depot. If you were left a missed delivery card - don't try redirect it back to your postal address, even if you tick the box to leave it at the door. Also, do not just take the card they left you to collect from the depot, to the depot. Register online to collect it from the depot, and wait for a sms for it to be ready (None of this is explained anywhere - I'm hoping the witch at the service window if right in saying this).Anyway looks like they wasted more of my time with this essay - mahalo

StarTrack [ST] are, without a doubt, the worst performing company i have had to deal with for a long, long time. My troubles commenced when i ordered an item from Melbourne which was entrusted to ST for safe delivery. Initially, ST attempted to deliver my package to the house while we were out. They left their card and i called the number - 2 options - schedule redelivery or collect from the depot [over 60 minutes round-trip for me]. The main issue is their insistence on quoting '9-5 on a business day' as their only delivery option. I agreed for next day delivery and waited home all day - nothing [not even a card that time] - checked their extremely poor tracking information online - no new information following the failed delivery the previous day. So, i called them once again - very sorry, not sure what had happened, can rebook delivery between 9-5 tomorrow. I was unwilling to hang around at home for another full day to be disappointed and elected to make the trip to the depot. I was then informed that it would take up to 24 hours to organise the depot pick-up and not to go to the depot until i receive an email.Got the email and made my way to the depot where i was greeted by the most miserable, brusque staff member. Once she had the consignment number from me, she disappeared to get my goods while i stood outside in the rain. She returned 5 minutes later with my package on a trolley - it wouldn't fit through the counter window, so she opened a side door to give it to me - i had to carry the large box about 100m to my car [in a customer parking spot round the corner] in the rain - no offer to wheel it round on the trolley for me and, importantly, no request at all for any identification!! ST needs to offer better delivery time options - i understand that providing precise times is impractical but at least narrow it down to morning or afternoon. They should also train their customer facing staff better. I will never willingly use ST again

I don't understand why my parcel, which they could not deliver, was sent to Boud Avenue. I am in the CBD area and I had to go all the way there to collect my parcel. They could have just dropped the parcel at Startrack across the road where I live.

Disgusting liars who make deliberate attempts to obfuscate, and avoid fulfilling their obligations. Advice to anyone with issues; make a complaint via the POSTAL INDUSTRY OMBUDSMAN. This actually works, and unfortunately, it's the only way to discourage bad actors from exploiting parcel recipients - and generally acting without honor. Also, make a point to mention to their bigger clients (eg Apple Store, online shops, etc.) that they should consider switching to another courier.

Worst customer service and reliability. Try every other possibility before using this company. Truck came without con note, then when I called to find out what was going on, the driver had cancelled the booking. I tried to book another pickup and was told I missed the cutoff by 1 minute. Not very helpful at all. I can see easy improvements to help this quality of service.

Only open between 9am 4pm Monday to Friday. I mean the local post office is open 8:30am 5pm.. Monday to Friday Saturday to 12pm. I think Startrack can do better that that.?