Demak Outdoor Timber and Hardware

Demak is my favourite shop to get awesome advice, high quality products, and fantastic customer service. I just finished constructing a low-profile 36 square metre outdoor deck using Trex composite boards (Lava Rock picture frame and Tiki Torch in-fill boards), Klevaklip Patio Deck aluminium joists and Snap-loc spacers, and Klevaklip height adjusters. The deck looks amazing. The boys at Demak (especially Dave and Ant, who are both absolute legends) helped plan out the deck, sourced all of the products for me, and ensured delivery of all the materials occurred when it was convenient for me (which was in a hurry!). They never came across as pushy salespeople, and looked for all opportunities that they could to find savings for me. They happily assisted when things weren't going exactly to plan, and treated me as a valued customer. I cannot fault Demak at all. I highly recommend them and will being going back for all of my hardware/DIY needs going forward. Keep up the awesome work guys.

Ordered 6 cypress posts, the 3 of them are defected have splits all the way through from top to bottom. They have refused to replace them.not sure how they think that they can sell defected materials and get away with it. we will never deal with this business again and we are going to lodge a complaint with consumer affairs

I cannot speak highly enough of these guys. Amazing service from gorgeous Sarah from the second we walked in, and an brilliant ’can do’ attitude from everyone; especially Michael who worked some incredible magic in a space with virtually no access.Seriously fantastic experience all round.Big thank you from Eilleen and Gavin.

Ordered 9 x 140mm dressed cypress posts to be used as verandah posts that were delivered mid September. Stored them in a dry shed on bearers for 1 month and until my post stirrups arrived. 8 are fine, 1 is badly bent and can't be used. Called Demak to see if they could help out with the 1 bent one, no help given. Pretty disappointed in the customer service offered post sale.

Outstanding service and knowledge provided by Michael at demak timber.Choosing the island mist trex composite decking from them our back yard was transformed.Completely surrounded the pool with 120 square meters of decking and looks absolutely wonderful. Purchased trex lights to enhance at night.From the first time we walked in to to the delivery couldn’t have asked for better service.I would highly recommend these guys.

Very helpful driver Isaiah who helped me carry some posts into my garage which was much appreciated as they could've been stolen from nature strip. Thank you.

Just want to pass on my gratitude to Dave Gatt at FTG branch for his prompt response in getting my order compiled and delivered to my San Remo address.The merbau is of great quality and the finished job looks fantastic.It was worth the extra cost for freight.Once again thanks to you and the team at Demak great service

Great experience with Demak - ordered large volume of pine timber for decking (during a time when timber was/is hard to come by) and had it delivered 3 working days later.Professional service, help and good quality timber.

DYI deck build with Trex boards, lighting, Camo edgeclip and starborn screws and plugs. I cannot fault the service provided by Demak. You may pay slightly more for their products but you get that back quailty products, service and delivery. From the first call to Dave to the last email was excellent and professional. Added bonus: they also give you accurate ETA for delivery (down to the minute) so that you're not waiting around.Don't waste your time going anywhere else. Highly recommend

Demak where incredible. We had 330m of fencing to quote and contacted Dave.He discussed what was available in stock and the 3 property owners made changes accordingly without hesitation.Once the delivery date was fixed the deliveries where sent on time.To the point the amazing delivery person who evenly scattered the material around the 4 blocks of land.I am overwhelmed with the exceptional service prompt response and customer relations cannot be faulted