Berkowitz Furniture - Furniture Store Adelaide

Getting text messages about things on Sale when I’ve never set foot on the store or knew it existed!

To whom it may concernLast year a purchased a Moran Lounge Suite through Berkowitz Furniture at Mile End. Whilst we did have to wait a lengthy period to get our new Suite, we were kept updated throughout the wait and given that we believed that we we’re getting a top quality product … The Moran Brand being synonymous with the Best Quality Chesterfield Manufacture on the market.When we received our new suite we we’re certainly very happy with our purchase and the service provided by Berkowitz. However, after only three weeks one of the buttons on the sofa arm popped off.Trevor from Berkowitz contacted Moran right away to arrange for a repair. Whilst it was no fault on the part of Berkowitz, we had to wait 3 months for an upholsterer to come and tell us that a new button would need to be ordered from Moran.Many months later, the upholsterer returned to us to attach the new button. We were more than a little disappointed. Disgusted, would be a better term: - the button was a dark shade of pink and not the antique brown burgundy shade of the rest of the suite. Furthermore, it was not pulled in tightly enough to match the suite.After contacting Trevor at Berkowitz, yet again, we had to wait another lengthy period to find out what Moran were going to do about this. Eventually, Moran sent the upholsterer back to us, only to tell us that they would have to get another button from Moran, take the sofa away, pull it apart in the workshop and hopefully, put it all back together to look like new.So back we went to Trevor at Berkowitz and requested a full refund for the suite which we had now had for over 13 months, during which time it had only been 3 weeks that we’d been able to enjoy it in a state that we’d expected it to be in for many years.Thankfully, through Trevor’s tenacity in ensuring that Moran do the right thing by us, we were given a full refund and the suite was finally taken back by Moran. I feel if it hadn’t been for the true after sales service given by Trevor and the staff at Berkowitz, we would have been left with an inferior product for which we had paid top dollar.In conclusion, I would highly recommend Berkowitz Furniture as a company who offer not only great service but great after sales service. Furthermore, whilst I would not buy a Moran product again, I would have no hesitation in shopping at Berkowitz in the future.SincerelyAnnette Tyrcha

Mile End is the place to visit if you’re are looking for furniture. The Sofa Shop is another huge furniture retailer. There is a a very large range of dining room furniture, through to bedding divans. We spent a lot of time just looking around there showroom. We found the staff were pleasant and helpful. Good place to shop.

Great service, staff very friendly and helpful, had full knowledge of furniture and helpful with colour choices for dining chairs and gave accurate time for delivery. Also impressed that furniture selected was all Australian Made. I have recommended them to family and friends as their prices are reasonable and value for money.

Firstly I love supporting a local family business.Bought our gorgeous dining chairs here.... I was so indecisive ... they were more than happy for us to take our 4 choices home so we could see them at the table, in the room etc.That made it so easy to make the right decision.The service was great. The furniture fabulous.Would highly recommend.

Great service and easy to deal with! Couch arrived and very unhappy with the cushions. Sent someone out to check quickly. Gave us 6 months to decide whether to keep or return. Couch is being returned and we have re-selected. Absolutely no issue to return and re-order. Excellent service.

Dropped $300 deposit for a floor stock dining table priced of $800. Few weeks later had to leave Adelaide so we requested refund due to our circumstances, we had paid deposit to other different stores around Adelaide like Harvey Norman, fantastic furniture and JB Hifi. They all returned our 100% deposit money and this is the only store in Adelaide charged us cancellation fee $60 out of $300 deposit just for a little dining table. If we had paid them in full $800 as deposit we would have only received $640 returned as their 20% administration policies they would take $160.So be careful when you make a deposit to this store, less deposit more you save who knows what your circumstances going to be tomorrow. Very disappointing.

Ordered new dining & lounge furniture - helpful, non-pressure sales staff who assisted us over several visits to store. We were advised at the outset of delivery delays (was in the early days of the pandemic) & delivery was in line with there estimate. We were impressed with the range & styles available

Amazing sales service from Trevor Casey who provided great advice and guidance when we purchased our dining suite and lounge chairs at Berkowitz. The after sales follow up from Trevor and the rest of the team was greatly appreciated. We will continue to shop at Berkowitz for quality furniture!

Great customer service from selecting the lounges to having them delivered. We had a delay in our build and Berkowitz Furniture were more than happy to store the new lounge suites until we were ready. Highly recommended and Australian made.