PeopleSense by Altius

EPA services have, by far, some of the must understanding, and helpful staff. Really helping me through some rough times.

I have had a good positive experience, reflective and sensitive support with guidance beautifully packaged in the services.

I had a 9am appointment on a Monday morning, I got really unwell on the preceding Saturday (i got shingles) I finally got through after being put on hold for 25 mins Monday afternoon and apologised and explained that I couldn't have attended the sessionThen in the next session the psychologist says that they have charged my EAP for the missed appointment as it was a last minute cancellation"it wasn't possible for me to call to cancel my session before because the office wasn't open until Monday morning.Every time i have tried to call reception put on hold for 15 - 20 mins.I explained this to the psychologist and they said "yes we are very light on for admin staff"Thats not my problem.It doesn't make sense to treat clients like this as it damages the therapeutic relationship.I wont be continuing here"

Awesome session, supportive, understanding and easy to talk to.

Terrible experience. Extremely hard to get an appointment, so was pushed towards phone appointments otherwise it was a 6 week wait. My first appointment the counsellor never called and I had to ring to get them to call me. My second appointment the counsellor again never called me and the operator couldn't get hold of her. Pretty upsetting when the people who are supposed to help can't make time to help you

For a company that has the word ' sense ' in it, your workers do not make much sense at all. Absolute no duty of care at all but in saying that your company and workers have to save the insurance company as much money as possible. Regards Nathan Wilkinson

Amazing service with a wide range of sessions and availability.

Booked 1st session, but PeopleSense cancel on the morning of the session, therefore I have to rearrange to the following day (already rearranged my work day, so now have to rearrange the next day).I go to session the following day and once finished the counsellor recommends I do another session the next day to 'keep the momentum going'.I turn up for the next session; wait nearly 30 minutes and no sign of the counsellor - nothing. I got a sorry from receptionist (that's all) and I leave - no explanation of why no show from counsellor.I myself called them back later (no contact from PeopleSense themselves) and now I have to go to a different counsellor today - I will now have to go through my story all again, and I've had to rearrange my day twice to fit in this next session.REALLY UPSETTING & DISAPPOINTING!!!PS Google won't allow me to give no stars, hence why the 1 star.

My family have used PeopleSense three times and each psychologist has been professional and supportive to the one of us seeking support. Would highly recommend. Last one (current) was over the phone and still excellent.

Easy to access, pleasant rooms, highly professional team, my psychologist is warm and funny, and I feel very supported emotionally.