Byron Bay Luxury Homes - Holiday Rentals

Amazing Service and Incredible Property! Thanks very much Helen & Liz for making our experience so special. Best service i have experience in the holiday rental space. Looking forward to coming back next year.

We are travellers. We travel a lot during the year around the world. In Januari Februari we love Australia. So this year we planned a big trip wit a two week stop, with friends, in Byron Bay. We love it over there. How big was our dissapointment with BB Luxuy Homes. We rented Belongil Sail. A, on the pictures, beautiful house close to the beach. We arrived at the house and the first impression was a dissapointment. Cheap appearance of materials and a very small pool. After the first night we where the dissapointment increased.. the airco’s where not working!!! With temperatures over night of more then 30 degrees it is impossible to sleep. Whe called BBLH. It would take two days to send somebody over to look at the airco’s. We insisted on a better solution. They brought us 3 fans, for 4 bedrooms. We kept pushing so that afternoon a maintenance guy came!, and spend 1,5 hour. After a few hours we had to call BBLH. It didi ‘t work. We can not sleep another night in the rooms without a proper sollution. They couldn’t help us that day so we should try it with te fans! After a max of 4 hours sleep, while one of the provide fans broke, we cacelled our plans for the day! And called again. Maintance guy came and was there for 4 hours. After his inspection, his analysis was clear. His conclusion: he whole system is worn out. Not repairable! We requested BBLH to move to another house! The manager Liz called us. The airco’s where perfectly maintained and the breakfown was unforseen. We asked here to call the maintainance guy he had a quit different story! Whe asked her for a dicounted rate! This was also not possible they brought portable airco’s and that was a proper solution!! We asked here to come over and look and listen at the portable airco’s. They had to open the windows for the airhose! So a big bughe appeared! We had to put buckets under the condensation hose! After 2 hours the bucket was full!! That would not work during the night!! Next to the bucket they installed the electricity plugs!! Nice and safe, when during the night the bucket fills up! Katherine of the office told us that they wouls come and have a look later that day!! At the end of the day, while whe waited the whole day! We went to restaurant. One friend stayd at the house! And then they arrived! They also brought the owner! He started immidiatly yelling at our friend! That we didn’t need airco durint the night!! And actually i want you all out or here before tomorrow 10!!! That was the owners sollution! No comment from Katherine of Liz from BBLH!! Whe booked next morning another house with a diifferent organisation and we’re still in conflict with BBLH! Our advice? Look further... don’t rent a house with Byron Bay Luxury Home!! There is nothing luxury over there and the service........ pfff

I would never again book a home with Byron Bay Luxury Homes.We paid a deposit in March this year for a beachfront home at Suffolk Park.Then, just weeks after paying the balance in September, we were told the owners had taken the property off the market.Our money was refunded but it seriously messed with our plans for a special family event, which includes people flying in from overseas.Now it's mid-October and the property remains listed on their website and apparently available for bookings--including the dates we had originally locked in!BBLH manager Helen says it has to stay on their website as they are still sorting out issues with trust accounts, cancelled bookings etc.That sounds like nonsense to me.

Great service & professional team. Alice from the guest relations team was able to kindy help myself & partner with some travel issues we had.

We had a great experience booking through Byron Bay Luxury Homes. Our house was lovely & we would definitely stay there again - picking up and dropping off the keys was easy. Thanks again!

I have to say that despite some of the less favourable reviews, Liz at BBLH has been exceptional when we booked a house through them. We were not without a few issues, the house we originally booked was cancelled less than a week before we were due to arrive as a previous guest had wrecked it. Liz and her team moved mountains to find somewhere else for us and placed us in a house (Adrift) that was not only better but was actually cheaper! Unheard of! We are here currently and the property is perfect, spotless and just what we wanted for out stay in Byron/Tallows Beach. So far, we have experienced a really efficient service. I think in current Covid times, Byron is high on the agenda of anyone in NSW looking for a holiday so dealing with a high volume of visitors, cars and customer interest is going to be tough for any business to accommodate. Byron is doing really well considering x

NOT LUXURY!! DO NOT USE - Breached contract, refused repair and verbally abused us (in front of children!)We rented Belongil Sails (26 Childe St) for 12 nights in February. Short version is that the air conditioner broke on the first night - a necessity when sleeping in black house with tiny bedroom windows! After hours of begging and dealing with repairmen, they provided portable aircon units. However this resulted in unusable beds (see photos and hallways (all the vents pointing into a closed hallway that reached over 43 degrees) and had no water extraction system - they simply placed overflowing vases next to electrical ports! Therefore we needed to get up every 2 hours in the night to empty the buckets.Agency refused to move us to alternative accommodation despite many available with them.I asked the agency to come and look at the issue (rather then repairmen). Without notice they arrived with the owner who, Murray, who proceeded to walk around the house abuse me and my family (in front of a 3 year old) who RAGED and scared the beejeezuz out of us. For our safely and comfort we left the next morning to pay again another venue for 9 nights.In short, it was a horrible experience that was made worse by degrading and embarrassing treatment. I have tried repeatedly to resolve this with Byron Bay Luxury Homes with no luck. Still waiting on the the refund!

I made an email booking for a great house (Las Palmas) that BBLH represent. Two days goes past with no response so I rang them and left a vmail message. With no response to this I found the property on Airbnb and made a booking. I informed the owner who responded via The app immediately (thank you Sally). Then BBLH call and tell me not to book using Airbnb app and that BBLH will handle the booking. They were going to come back to me regarding exact amounts and cancellation terms. This didn’t happen. So I left three message over three days. No response. No emails. Then I log onto Airbnb and note the house is now booked across a number of the days we had enquired about. What a joke! I understand they must be busy but they are clearly too busy to care or simply don’t care. Just rude and leaves a sour taste in my mouth. Either way, it’s bad form. They were polite at reception but everything is embarrassing for them.In the end we went back to Airbnb and arranged the rental there for a shorter duration.As a real estate agent myself, it’s the simple little things that are important...and they have failed dismally. I can see from google reviews that this isn’t the first case of underwhelming service. I write this so they can hopefullylearn from their mistakes,,, I would tell them if they cared to pick up the phone pay a basic courtesy of communication.

We were also extremely disappointed with the incredibly unprofessional customer service from BBLH regarding our booking. I would not recommend using their services. Our booking was confirmed and paid, then covid hit and were were unable to stay due to border closures, only offered 50% refund or credit, we took the credit. Then when we went to book they said the price has gone up now by $300 due to the owner making some improvements to the property and they dishonoured our booking. we requested a refund and it took a long time to be refunded. very disappointed to say the least.

Our family of 8 stayed at a location called 'AZUL' through Byron Bay Luxury Home rentals. We booked through the HomeAway site. Based on the pictures, we had originally thought the location appeared a bit 'small' and perhaps limited in seating, but chose to rent it anyway largely for its beautiful pool, and the pool table (to help keep the kids occupied :). As it turned out, the place was simply HUGE, and very well appointed. Everything from a blender, to champagne glasses, a bbq, LOTS of comfy seating, crazy comfy beds, a ridiculously big TV, both indoor and outdoor dining areas that were incredible, games, books, and so much more. You name it, they provided it! We wanted for nothing! We could not have been happier, quite honestly. Loved our time here. And Byron Bay Luxury Home rentals also deserves a shout out for their responsiveness to our calls. They replaced or fixed things immediately when possible (for example, the pool cue tips were broken; they drove out of town to buy us replacements within 1 day). Don't hesitate to rent this place (or, I'm sure, any of their listings). You won't be sorry.