The North Face DFO South Wharf

Tep had a good day buying for the first time...very happy

Some staff are awesome and few need a training on how not to show their frustration/ make weird tones or bang hands on the deskMy last store visit was a bitter one. Staff welcomed and said they are here for anything. Saw a product on sample section and did ask if they had the item in same colour or any other north face store I can explore. The staff made a finger pointing on the board and said it’s sample only.Unfortunately, I said I know that and I am looking to see if it’s available elsewhere. This made the staff agitated and it was evident that it would turn messy. Making the same comments and pressing the same statement was unwarranted for. Then the staff showed other item of same item in men’s section. But, the hand gestures and tone was bit out of nowhere. I felt if I stay some more time, the staff would yell out and ask me to move on which was indirectly evident.Been visiting the store since 2016 and today was the worst experience. Looks like Next time have to shop extremely carefully and think twice before asking the staff as it would fear a backlash or unwelcome answers.Hopefully experience will improve .

Good customer service and clothes are well below retail prices. Had no trouble returning items for different size and style. Limited range though.

excellent north face store. Arthur's attention is excellent. He guided me to make the best decision

Decent quality, but you get what you pay for....

Really disappointing customer experience. Received a gift a little while back for my birthday but never tried it on till recently. The jacket didn't fit. Tried to go to store to exchange it but as I didn't have a receipt I couldn't even swap it for the next size up.Not really a great customer experience. All of the tags are still on there and it was purchased from this store so I'm extremely disappointed and now stuck with a jacket that doesn't fit me. Won't be advocating for this product moving forward - should just go to Patagonia instead who do more for the environment and actually have flexible policies.

Really bad shopping experience, some staff are not professional& not friendly. don’t ask questions as they are not willing to answer any questions, if you need help with the size, unfortunately ,they only tell you all sizes are in front of you, so have a look by yourself.Also, the opening hours May different. Thursday and Friday they close at 6? 7? Definitely not 9.

Doesn't open at 10am. Told 11am. By the store

I bought a Ventrix jacket but it has no care instructions and doesn't have any perforations like the authentic jacket is supposed to have. I believe it's a fake. Still looks good though but yeah if I wanted a fake I could have bought 10 for the same price at QVM