Cricks Highway Volkswagen

The people there are not very professional. They may frame stories according to their benefit. Be careful when you deal with them.

Natalija went above and beyond to ensure we had an exceptional experience buying our new car. It is our 3rd vehicle from this dealership. We live in Gold Coast but we won't even consider going elsewhere. We have loved all our VW cars and we love the team at Cricks Highway.

Fantastic experience from our initial 'walk into' the show room to drive away.We found the team professional and very friendly. Through considered and careful understanding of our needs to arranging delivery and finally a breathtaking presentation... we felt like we were the center of attention for the whole team.Special thanks to Roy and Nicholas for their patience and assistance, nothing was too much trouble.Highly recommend the team at CRICKS Springwood Volkswagen.

Awesome customer service! Just went into have a look ended up leaving with a new V6 Amarok so happy!!! Josh in sales hooked me up, also had stated if there are any issues just message him and he'll sort it out for me, what company does that anymore.Nicholas in finance got us 1.99% interest rate so paying almost nothing in interest over the next few years.Great team I will be back!

Couldn’t recommend a better team then the one at Cricks Highway! They made the process of trading in and buying a new car, stress free and exciting. Their level of communication all throughout the experience was phenomenal. Very pleased I bought through them :)

What a shame, unfortunately we will never return here! We purchased two VW’s from this dealership and the sales side of our interactions was great… but that’s where it stopped!! The service department is extremely appalling and on multiple occasions I have left feeling completely ripped off and dissatisfied with the service. The service agents are all the same and repeat phrases like they are written by robots, (we just follow the set pricing guidelines) interestingly another VW dealership with no prior history of the vehicle was over $200 cheaper for a schedule (assured) service. We will never be returning to this dealership that completely destroys any customer experience following a purchase. Very disappointing outcome and will be lodging a formal complaint with VW Australia.“Be very aware when purchasing from this dealership that the after sales service is lacking and take the time to read other reviews surrounding this. “Oh and final point, I don’t require a reply from the dealer asking me to contact them regarding my experience as I have spoke to senior managers and got no where.

James was fantastic! Honest and transparent and extremely knowledgeable and helpful. Highly recommend.

What a great experience. Not sure what I wanted. Test drive a couple of options - nothing was a problem. Loving my new Tiguan. Thank you Natalia - efficient, pro active, friendly & professional. Appreciate all your help.