Dymocks Lane Cove

Deeply unpleasant owner or manager - the woman who seems to run the place has been rude moe than once. I prefer to buy my books in brick-and-mortar stores and am forced to shop at competitors elsewhere. Despite this, there is a table at the door selling older airport novels and bestsellers, novelty gift books and cookery titles at cheaper prices bargains.

Although its a small store they have a great selection of books and are always quite friendly! I also found out that as long as they're well behaved dogs are welcome in the store with you :)

Daniel at Dymocks Lane cove was so helpful in looking up which titles were in stock and had a really pleasant attitude. So friendly and great customer service. He went the extra mile and I recommend coming here.

So, uh, still can't quite believe how appalling my experience was at Lane Cove today. Went in to exchange a couple of books with zero greeting from either staff member. Decided on my books, took them to the till and said I'd like to do an exchange. A woman named Therese/Theresa was hunched over a computer and grudgingly stirred herself with words to the effect of 'We'll see.' She inspected the books and declared one of them damaged, although I couldn't see which one she meant as she brandished them at me and I'm pretty sure one of the ones I'd taken off her shelves was in worse nick. She said I could only exchange one of my books (they didn't stock the other) and I said maybe I could just get a gift card (had a bit of a moment because I'd was sure the books I'd chosen weren't equal to the price of the ones for exchange and then the amount of the exchange changed and my mental math went in the wrong directione...) Anyway, I very clearly said the wrong thing on top of my initial sin of wanting to exchange two VERY common books with a gift receipt that had been purchased at a different store and which I already owned. Rather than politely explaining that this was against policy, Therese/Theresa scoffed as if I should somehow know that this particular Dymocks didn't do that. Mea culpa.In the end Therese/Theresa exchanged my book, I paid a little extra for the replacements with the pleasure of some more attitude about the $1.99 which equates to $2." The scene wrapped with her proclaiming "Those are the rules" and me replying "Rules are one thing but spitting them at your customers is another.""Yeah

rating high because they have a decent manga selection but they always CLOSE?!?!?!? like i get into Lane cove at 3:45 one day and they are closed?? why? why? bruh

Asking if a newly released book I had in mind was in stock... could only remember the unusual surname of the author. The attendant was impatient and rude... I walked out disgusted.No need to go there again.

Poor customer service, don't shop there. The manager was rude and abrupt.

As other reviews indicate, service in the past has been so bad that I would consciously avoid this store. However today for the first time in years I made a purchase from helpful staff. So far, a welcome change/

I noticed a lot of these reviews are from over 2 years ago so i just wanted to let everyone know that they have since changed hands and the customer service and shopping experience is 10 x better now.They are still quite a small store, however, they have quite a selection of new release titles and sales books and if you're looking for a book and they don't have it they are more than happy to either order it for you or direct you to another franchise that does.Not as cheap as online, however, you are paying for the customer service and the fact that you can get the book now instead of in 5 - 7 days time.All in all a great experience!

I went there two weeks ago. The lady at the counter was very nice and I found the books I wanted. They had a wide variety of different genres. I must say this Dymocks is bigger than it looks. They also had a nice manga selection!