TAG Heuer

Compliments to Gigi and other staff at TAG Heuer, Chadstone. First class service all the way.Professional, understanding and patient with a genuine desire to ensure an excellent retail experience.Particular thanks to Gigi who followed up with after sales service and was empathetic and caring at all times.Couldn't praise Gigi more highly.

Very disappointed with the staff members on the 29th May. I had been to this store a number of times before to purchase a few watches and their services have always been quite good. However, the most of the staff on that day were quite reluctant and almost unwilling to serve us.We asked for a specific watch and she just went oh... There's some over there." and gestured in a general direction while leaning against the wall looking uninterested."

Severely disappointed with my dream TAG Heuer watch. Poorest quality watch I've had, and it lasted less time than my CASIO and SEIKO watches, which is very sad. I won't be buying TAG ever again and will be advocating against the brand. It was my dream watch as a child, and my wife bought it for me for my 30th b'day. Since then, it's had 2 major failures: 2 years ago the watch face went loose and was in free rotation; and now the mechanism has completely stopped. Each time such a failure occurred, TAG wanted to charge me $360...that's 20% of the cost each time. No thanks. Cutting my losses here and now.

Very disappointing experience.After visiting the boutique few times I went to buy the that was on hold for me.I was totally ignored by staff.When I approached a staff member the feeling was that they really can not be bothered to serve us.It was a special day for us and my husband planned to purchase a watch as well.After seeing the terrible costumer service he decided not to purchase.We ended up purchasing mine but we’re very close to leave the boutique empty handed as I didn’t want this special purchase of over $3000 to leave a bad taste.Since my husband new how much I wanted this watch we continued with the purchase.When I received an email from tag to review my purchase I replied with a very detailed message of the horrible customer service. It was so bad that we even asked the sell person if everything is ok.The worse thing is that tag didn’t even acknowledge my reply and I never heard anything back. Not happy at all.

The sale Staff are so rude and inappropriate i went to the chadstone store today to talk to them about a watch I purchased two days ago from them (on their website it says 30 days return policy for change of mind)but they didn’t offer any refund and when I ask to talk to the store manager she judged me very harshly it’s like first they pressed me to buy it then they like why did u buy it if we weren’t sure about it and now we can’t provide you with refund only store credit,I’m very disappointed plz don’t buy anything from then if ur not sure

The service was absolutely amazing and the staff were so helpful. I have never experienced such amazing customer service from all the staff at tag. I was given professional advice regarding my Watch that needed a repair on the band. They changed the band and cleaned the watch within nine days. I had the watch back and I am now wearing it happily. A brilliant experience and I couldn’t be happier. Thank you TAG!

I had the pleasure of purchasing a watch for my father's 60th from Carmen. The service and care she took was exemplary. One of the nicest people I've met and I would purchase another 10 watches just for the conversation alone.Thank you to Carmen for such an amazing experience.Of course, the watch was perfect.

Great service from the moment we entered, Amanda helped us with different watches and took her time for us in our indecision with patience and again, service. This is the place to go if you are looking to buy a TAG as the store is spotless and full with stock rather than drawers half empty and few choices. Brilliant work Chadstone, thankyou!

I want to thank Fatana for her precious time yesterday. She stayed back after hours and helped me purchasing the watch. I really appreciate her efforts and her approach.Thank you

Disappointing experience!I have visited the Tag Heuer store at Chadstone to buy a watch for my nephew on 4 May 2023. When I walked into the store, the lady staff member was helping other customer. I was going to wait for my turn however although she saw me a few times she just totally ignored me. Even when she passed me, she didn't say hi.I have no idea how much the customer spent today but you also missed a customer who was going to spend over 10K.I bought the watch online instead.