Clear Skincare Clinic Shenton Park

Went for laser sessions... bought a package for 5 times and they didn’t tell me when those will be over so I booked in for another session and I had to pay for the last one. Unfortunately, I went through a rough time and didn’t count if myself. Also, every lady lasered differently (different strength) and I feel like I don’t have the results I could have had when someone actually thought about what they’re doing. Every time they tried to sell me another package because it was on ‘special’. I felt uncomfortable to tell them that I dont want to buy another one. Can’t recommend this placeMy full name is Lisa EngelePlease find number from file

Alexandra was great. Really friendly, offered a GREAT price and also booked me in for my follow up and another appointment in 4 months, which saves me having to remember to re-book down the track.

The difference in my skin is beyond amazing, and were it not for photographic evidence, would probably be unbelievable too! I cried at the improvement I saw after 3 rounds of IPL, Skin Peels and LED Therapy. I began to have hope that I would actually have clear, calm skin again, after the next 3 rounds of IPL, Skin Peels and LED Light Therapy. And now, half way through my next set of 3 rounds, I wake up and feel excited about how radiant and calm my skin looks and feels and I no longer dread how angry, red and raw it used to be! Kate and Katie at Shenton Park have been incredibly encouraging, supportive and genuinely invested in my journey and progress!

The quality of the treatments were poor despite rave reviews. They encouraged me to sign up to their Monthly Specials at $169 per month debited from my account and I would get Fractional Laser and and an Peel per month saving me a few hundred dollars. It wasn't Fractional Laser at all, it was Pixel Laser and did nothing to my skin, no difference at all despite being on the highest setting for 2 treatments.I asked them to cancel debiting my account when I went in for my last treatment and they said I would have to call Head Office. I rang Head Office and they said I had to call Shenton Park. I called Shenton Park and they said I would have to pay $169 cancellation fee!! And I wouldn't be entitled to any services that I had paid for!! And they have refused to stop debiting my account so over $330 debited and no treatments. I have had to make a complaint via Consumer Protection! Cheap ineffective treatments, expensive skincare, poor customer service and very over rated - plus they are liars. Never use and never sign up to any of their contracts. Do not believe a word they say as they will say anything to get you sign up and take your money.

Have been coming here for years for dermapen, LED and some peels and I always leave happy. The staff are really friendly, everything is fully explained, including an approximate downtime afterwards, and while products that might benefit me are mentioned during my treatments, I never feel like I am being pushed into buying them. The dermapen treatments are always done very thoroughly and they always listen to my requests for a more/less intense treatment - I have it without numbing which is fine except for a few sensitive spots on the face, which they always remember to go not as deep around. They always have sales on skin treatment packages and being able to log into your account to see what you have and when past bookings have been is super handy. Thanks to all the beautiful and lovely staff there :)

I have been going to clear skincare clinic in Shenton Park for a couple of years for treatments, and it has been amazing with great results. The rooms are always clean, the staff are so friendly, and always super understanding and kind if you need to reschedule, which I think is rare. Katie and Shenee are especially amazing. They are both so lovely and great at what they do.

The quality of the treatments were poor, I'm not sure all the staff are qualified. I asked if I can do skin pen with a week after the peel and LED and I was told no problem. I was then told, on the day of the appointment, that this cannot be done by different staff. They don't apologise or admit they have given the wrong advise.

I am over the moon with the results from my Botox treatment. Alexandra is amazing at what she does, she really takes the time to understand what you want to achieve and takes great care in injecting. I couldn’t recommend her enough :)

I went in for a pigmentation treatment not knowing whether to go with the overnight peel or IPL. The technician recommended to start with IPL. The outcome was terrible. I have been left with burns and blistering on my face. I was told minimal downtime and redness to be gone by the next morning with just a darkened pigment on my sunspots. As soon as the treatment started on my forehead I flinched and told the technician it was too hot and I could smell burning but she continued a few more times until I was really uncomfortable. Apparently the burning smell is normal. I have had this treatment done in the past with no pain and no downtime. She turned the temperature down slightly and kept going even after I told her it was too much, with her telling me that the temperature wasn't even at the highest setting it should be. She said just a few more". I told her to stop before she could complete my whole face where she then pointed out how red my face was and that it wasn't a normal reaction. The treatment was cut short and I was placed under LED light for 10 minutes to help the burning sensation and i was still asked to pay for the treatment even though I was burnt and it was half done. The technician then started to apply a lotion and half way through asked if I am allergic to peanuts...ahhh If I was allergic i'm pretty sure its too late?! When I looked in the mirror I was horrified and she said she would give me a call in the morning to see how it settled. I spent the entire evening in pain and tears with cold wet cloths on the burns