Shoes & Sox Doncaster

Emma was really helpful and was very happy to help. Purchased two pairs of shoes during this visit. Thank you very much Emma!

Worst customer service ever. I went in today with my 2 year old waiting to be fitted. We were at the front of the queue and first on the screen too. The two staff members just ignored us and went straight to serve the people behind us. It wasn’t even busy. There were only three customers waiting including us. Very disappointing!

Fantastic service by the team at Shoes and Sox Doncaster, I was well taken care of by Liz and Nick. Both took my on the journey buying my child’s first pair of school shoes, and they were both patient and informative. Great to see such amazing, happy service during a busy period at back to school.

I was looking for a pair of school shoes for my daughter in a particular style. The shop assistant from Doncaster Shopping Centre confirmed unavailability of the shoes and asked me to order them online. Upon expressing the concerns of not knowing which size would fit better, the assistant advised me to purchase two pairs so that both can be delivered and tried on at home. This is the worst advice I have ever heard ever. The retailer surely doesn't encourage customers to visit retail shops for good shopping experiences from the advice I received. Bad experience, will not shop again.

We were buying school shoes today (Jan 29) at the Myer Doncaster Shoes & Sox section. There were two young ladies helping people and it was quite busy. Both seemed extremely helpful, unflustered and polite. When our turn came, Nily helped us find the exact fit for my daughter, who has long narrow feet, even going so far as to run to the S&S store itself for the right size shoe which was in stock there. Could not have been more impressed with how patient and kind she was. I would love you to pass on our feedback.

In a frantic and entitled environment, Emma from the team at Doncaster was just lovely. She fitted our son, kept her cool and was really pleasant even when it was obvious that many customers around her weren’t. Top marks, Emma. You’re an absolute asset to your employer.

Lorena, the store manager at Doncaster, was exceptional in her service on the three occasions that we went. Her expertise meant that she correctly predicted the size my toddler would be wearing in winter, which was a season away at the time of purchase. I did a web order this time and deliberately chose the Doncaster store for collection as I know my daughter would be correctly fitted by Lorena again, even though I don't live near Doncaster. I really hope Lorena will still be at this store (or better still, come to Eastland!) in the years to come! What a gem staff member!Of course, this store has a wider range than the other outlets. That's a plus.

The lady who served us was polite, honest and professional. We didn’t end up getting the pair we went in for because it didn’t fit our son properly. Ultimately we came out with a better fit and a comparable alternative. Thanks for the great service.

Staff were all friendly, and despite being a very busy weekend, I was instructed to join the waiting list via the QR code. My daughter and I were served very quickly after that, and the guy helping us was thorough and friendly. Really happy with our experience!

The young girl that served us was very thorough, measured our daughter's feet carefully and went over and above to find the size of the style we were after. She was knowledgable and understood our needs, helping us to find the right shoe to support the development of our daughter's growing feet. Highly recommend for school shoe fitting, and and the range is by far the best I have seen across retail.