Castlereagh Imaging Edgecliff

I've been to this place twice for 2 separate shoulder MRI's and both times I had to stay an hour longer than supposed to. The admin staff are unorganised and have lost scripts on both occasions.The doctor administering the needle is extremely rude and quite frankly hopeless at his job. Blames the patient for his inability to get the needle in the correct spot. Took half an hour of about 8 excrutiating needles before he finally got the GAD in the correct spot.Avoid at all costs.

I have been here twice, once for a head MRI and the other for my knees. The process was quick. Staff were polite and helpful. They accept medicare rebate where applicable.

Received fantastic service at Castlereagh Imaging. Was able to book an MRI quickly. Grateful that they offer after hours appointments. The receptionist and MRI Technologist were friendly and professional. I was anxious before the scan but they made me feel comfortable. I was given ear plugs and offered a choice of music to listen to from Spotify which was nice. I recommend attending this Imaging centre.

Booked me in next day for MRI where other company (Spectrum) required 3 weeks. Amazing service and very polite staff.

I have been putting off doing an MRI for months because of my anxiety and claustrophobia until I came across this facility.I attended today for an MRI under sedation. Having severe claustrophobia my anxiety was at its highest. The staff there were simply great to make feel at ease and to assist in making the experience as best as possible. Thank you ladies. The anesthetist doctor reassured me it would be completely fine and an easy experience and it sure was, thank you. My anxiety and claustrophobia disappeared and time just went past so quickly. Those who are putting off MRI because of claustrophobia I highly recommend you attend this clinic as you won’t be disappointed.

Positives: person on the front desk and person who performed the MRI were both warm, clear and friendly. Negatives: booking process and subsequent forms were double-handled, unclear, contradictory - receptionist who handled making my appointment was rude and the absolute definition of a jobsworth. Also, imaging reports were marked as urgent but were not ready for my appointment with my specialist. And, in fact, reports took 5+ days to be generated which was longer than their outside maximum. I feel bad leaving a bad review when all businesses are struggling in a post-Covid environment but would hate for any other patients to suffer the annoyance, unprofessionalism and delays that I have. Try IMED or literally anywhere else.. especially if the only factor is expense.

Mri with sedation team has been usually fabulous. I kept booking with them only. To them 4 starts. Some receptionist have been great and easy to talk to others not others just not ok. So 3 stars balance. Ultrasound person today was behaving rudely, unprofessionally and controlling. She didn't respect medical condition I experience. This is 0 stars. I left as It was unacceptable and I have booked elsewhere. I give over all 3 only because of good mri with sedation team and the senior booking person Elizabeth. Wish they allign the whole practice to be the best possible higher service asap.

Sloppy receptionists. Forgot to print the correct MRI scans, then told me they were all there just for me to open it up and go through scans as a non-medical person and tell them they forgot stuff. Incompetent people wasting people’s time. Check your scans people.

I attended Castlereagh Imaging in Edgecliffe on a Sunday night. My appointment was at 9.30pm but someone had cancelled, so they called me to see if I wanted to come in earlier. The girl at the front desk was friendly and helpful and the MRI was quick and professional. At the end of the test, I waited in the large waiting room for a few minutes before they gave me the scans and told me the report would be sent directly to my referring doctor. The parking was easy and they even have a designated drop off and pick up point.

I was overall happy with the service and appreciated that it was bulk-billed. However they forgot" to write a report and send it to my doctor which was a week after my imaging appointment. I was sent home with only raw images.Later on the hospital had to contact them to ask for the report. They apologized and said it will take up to an hour or two so to write. I waited in the hospital's waiting room while they did that."