CARAC Caravan Accessories & Workshop

Love going here. Friendly staff & a good variety of products. Plenty of parking & wheelchair friendly

I was so impressed with the service here that I did a reverse Karen. I called the manager on the way home to give positive feedback. They have a terrific online store but I did a 1.5 hr drive to the store specifically to take my time, browse and ask questions after just picking up a second hand caravan. One of the staff, Mark (who i understand to be new) was incredible. He took his time in explaining some things to me, a complete novice, in a way that was completely opposite to patronising and hurried.As a result, I left behind some things that I wasn't quite ready to install yet and took with me far more than I came to get. To clarify, I wasn't pushed to buy things but had things that I wasn't quite sure about explained in detail. This helped me to make a lot of decisions.Good advice, personality and service is really important to me. That's often what makes the difference between me going into a shop or leaving and finding the things online.Fair to say that I'll be back again, they'll be my regular store (as long as they maintain service like that) and I'll have no qualms in doing the 3hr return trip.Update: my visit was a couple of weeks ago now but I just messaged their shop to ask a question about bore water and hot water units. They didn't have to, but they offered to call to talk me through it. Just solid!

I emailed Carac to get some information regarding purchasing a gas hose, I received a speedy reply and they were extremely informative. Top notch customer service. I will definitely use these guys in the future

Thank you Carac for an excellent customer service in the shop and the workshop for the 1st service of my caravan.Mark and Jesse are very good assets to the company, they kept me inform all the time with a phone call to let me know at what stage they were.Couple of hours after picking up the van I received a phone call from Mark to check if everything was ok.I would definitely recommend this company for service of your caravan.Thank you Carac, keep up the good work.

Got work done with Mark and Jess(caravan) and Vel for the car.Very happy with the service and 10 stars for Mark. Top bloke.Glen n store was also fantastic.The only let down was not a cent discount off when I made final payment with Julie. I spent under $3,000. I thought I'd get at least a 5% discount or even a meger $20 off. But wasn't to be.I still gave a 5 star due to the great service, care and respect shown by 1st Mark and Jess and 2nd Glen and Vel.Very happy customer and will be returning for services and any work in future.

Enjoy coming here. The staff are so friendly & helpful. Shop is well set out, wheelchair accessible & reasonable prices.

Super helpful staff instore and over the phone. Dealt with Julie a couple of times, absolute gem of a lady.

Sooooo many things to buy!!! Great prices and huge amount of stock. Great customer service too!.

Great service by Jim, he went out of his way to help us as we were traveling through. Would shop here again and online.

Amazing customer service! Everyone was so kind and helpful in my time of need!The water pump in my coffee van broke while I was on my way to a job & I frantically headed down to Carac as my father & brother weren’t available to help me at the time.Their team was able to fit the part for me straight away to ensure that I could get to my next job as soon as possible.Will definitely be recommending Carac to all that I know :)