Rivers Australia

Value for money very good quality

Took my money for an online order almost 3 weeks ago. Was given a false tracking number that doesn't exist and nobody will reply to emails or answer the phone. Have reported to consumer affairs, stay away unless you want to be robbed

Worst online experience. Placed an online order on 02/11/2020 and the items are not shipped yet (20/11/2020). Contacted support 3 times. Each time they said the order is on the queue ready to be picked up by the delivery people. I first got this update on 11/11/2020 and then I got the same update today 20/11/2020. Their customer service is also useless, you have to wait in the queue for 30 minutes and you get an update which you already know and they are not willing to check with the Wearhouse why this order is not proceeding but waiting for the system to be updated.This is my first online order with Rivers and will be the last as well. If any or you are planning to do online orders with them, please thin twice.I would have orders these items from an overseas seller and would have received them way before.Giving them one star as I can't post this without that they are not worth any stars at all.

I only realised when I got home that one item I purchased had scanned at the higher price on the tag - the one in NZ$! So the very much promoted 30% was not really the case when you take it off a higher price. It is only a small amount but I emailed Rivers to explain their error and that I have accessibility challenges as I am a person with disability so going back to the store to fix their error was not an option. I waited 9 days for a response to my enquiry only to be sent their template email that I had to go back to the store. I emailed again and haven't heard anything. Any bets how long I'll have to wait for another template response?! Don't waste your time and money shopping here.

I am dropping into Rivers stores to check out what's new and on special quite regularly and have been pleased with the bargains I have picked up over the last few weeks. Anyway the experience of shopping here is always great and the staff have been very friendly and helpful whenever I shop here. Keep up the good work guys.

Possible the worst online shopping experience I have had in years. I placed my order 12 days ago and still not even an update. I called and the order has not even been picked yet. Awful awful service.

The particulars at this Rivers store; parking is very easy and plentiful. The store itself is really large and welcoming. Staff are good. Stock is generally neat and good range. Good range of opening hours. I would suggest installing more clothes hooks in the changing rooms. However this may be a deliberate measure to discourage masses of clothes being brought in to try on?I recommend this store.

Love Rivers. cheep but unlike others, good quality. Good selection here as well.

If I could give less stars I would. Worst online shopping experience EVER!! It has been 12 days since placing my order. I called their Customer Service" to cancel the order and was told that I could not cancel my order until it had been more than 14 days without the item being dispatched! According to the "Customer Service" rep my only options were to wait the 14 days and cancel if still not dispatched or receive the item and send it back for a refund. Seems like a complete waste of my time and theirs as I will be returning the item and NEVER purchasing from Rivers again. Not surprising this business is struggling."