Godfreys Richmond

Today is the first time I went into this store and tomorrow I'll be going in to get a new vaccume cleaner. I think it's a very good store given what I'm looking for.

Whatever your cleaning wants, don’t bother. Whatever your cleaning needs, there’s Jay!Many people think they know what they want in a vacuum cleaner. But aesthetics and price is not always a key indicator of the functionality and overall value. Jay was extremely helpful and efficient in his explanation to recommending us with an excellent product. 2 years on and the vacuum is in excellent working condition.Dropped by the other day to get some wiring repair done. Within 20 minutes it was repaired and ready for pick-up.Honestly, go in and let Jay know what your needs are and listen to his advice. A genuine sales person who is truly willing to help his customers. Thanks buddy!

Fantastic customer service! We went in unsure of what we wanted, so he took us through the different options, gave us a demonstration of how different vacuum heads worked on different surfaces, and wasn't pushy at all. We left with a hoover, and a free extra filter for a very reasonable price. I'd 100% recommend this place if you're looking for a new vacuum from friendly staff who know what they're talking about.

Godfreys Richmond never disappoints. I have used the store previously and Jay is always very helpful and polite, knows his products well and offers valid advice. I purchased a Vorwork Kobold VK200 upright vacuum cleaner which came with lots of accessories. The machine is perfect for the areas that I have and is lightweight and a dream to use.Thank you Jay for all your advice. Regards, Bronwyn

We visited the Richmond store as we were confused between stick vacuum cleaners VS traditional corded vacuum cleaners or both. In the end walked out with Tineco Pure One S12 and dropped the idea of keeping 2 separate vacuum cleaners. The product is amazing, does exactly what was explained and saves us the trouble of storing 2 separate vacuum cleaners. In today's day where most things are purchased at looking online reviews and videos it was great to see a traditional sales approach of understanding customer needs and offering solutions.Thanks Jay

I purchased a carpet shampooer from Godfrey's Richmond on the 23rd of July 2021.On first use of this item I noticed it failed to extract the solution that I had dispersed using the machine over my carpet. Last week I took the machine in to Godfrey's Richmond. The Salesman couldn't work out why it was not working at the time. He kept the machine and took down my details. I contacted him yesterday only to be told the machine was 'missing washers' and he had 'put some washers into my machine' to get it working. Considering this is a brand new machine I am unsure why it requires washers to repair it. I have 0 faith in the product and am not interested in keeping something that is clearly not fit for purpose. I was told by the salesman that I was not allowed a refund and had to contact the main Godfrey's HQ. I did this and explained what had happened. The man on the phone told me they had the option to offer me a repair, replacement or refund. On this occasion they were only willing to offer me a repair as the machine had not major faults. Apparently a vacuum not doing its main job - extraction - is not a major fault.I have now contacted the ACCC and submitted a formal complaint to get my refund.I am so disgusted in the lack of customer service from Godfrey's and am frustrated at myself for not reading the reviews as a lady has gone through something very similar.

Thank you to Jay who sorted my stuck vacuum barrel with speed and knowledge. For me it was a massive problem which he fixed in a few minutes. THANK YOU Jay, I will recommend your outlet in Richmond , gladly and without hesitation.

Had a great experience when I went to this store. Arif was very helpful and understanding to what I needed, cared about my needs for a vacuum cleaner. Recommend for kind and helpful service with fair pricing a bonus!

Thank you, Arif for an exceptional service today. Thank you for being patient in hearing us out and helping us to find the perfect vacuum cleaner to suit our needs.

I have revisted this store several times over the past two years. Same manager runs it. Most professional. Knows his product. Nothing is too much trouble. 110% personalized customer service. Always able to solve any issues I have with vacuum cleaner. Always has good prices for any purchases or repair job. I will never go anywhere else. I always recommend this store to friends when needed. I highly recommend any one reading this review: Go here first before you buy a vac!